Program crashes every time I try to import media of a mp4 video

van-w wrote on 5/10/2020, 6:08 PM

I recently re-downloaded Vegas Movie Studio Platinum 9.0 Version 9.0b (Build 92)

I am trying to import an mp4 video. Vegas Program crashes instantly.

Below is the MediaInfo text for the mp4 file I am trying to import into Vegas.

Complete name                            : C:\Users\Van\Downloads\Clouds Videos\Mountains - 25462.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/mp41/isom/avc1)
File size                                : 7.81 MiB
Duration                                 : 12 s 804 ms
Overall bit rate                         : 5 117 kb/s
Encoded date                             : UTC 2019-07-27 19:31:31
Tagged date                              : UTC 2019-07-27 19:31:31

ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 5 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 5 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 12 s 804 ms
Bit rate                                 : 5 114 kb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.103
Stream size                              : 7.81 MiB (100%)
Writing library                          : x264 core 157 r10 d4099dd
Encoding settings                        : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=2 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=34 / lookahead_threads=5 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / stitchable=1 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=infinite / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=20.0 / qcomp=0.60 / qpmin=5 / qpmax=69 / qpstep=4 / vbv_maxrate=5500 / vbv_bufsize=15000 / crf_max=0.0 / nal_hrd=none / filler=0 / ip_ratio=1.40 / aq=1:1.00
Encoded date                             : UTC 2019-07-27 19:31:31
Tagged date                              : UTC 2019-07-27 19:31:31
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Below is the MediaInfo for my version of Vegas Movie Studio Platinum 9.0

Complete name                            : C:\Program Files (x86)\Sony\Vegas Movie Studio Platinum 9.0\VegasMovieStudioPE90.exe
Format                                   : MZ
Format profile                           : Executable / Intel i386
File size                                : 12.7 MiB
Encoded date                             : UTC 2008-09-29 21:52:15

UPDATED 5-11-20 I was able to solve the problem by downloading Handbrake program. I used that to convert the troublesome .mp4 video into .m4v format. Then, I could import media and then drag it into the timeline.


Musicvid wrote on 5/10/2020, 7:10 PM

What mp4 video? Follow the instructions exactly, please

van-w wrote on 5/18/2020, 4:57 PM

I found two solutions. First was to download Handbrake and convert the mp4 file to an m4v file. Then, it worked.

Second solution was to upgrade to Vegas Movie Studio 17.0 Platinum. Then the original troublesome mp4 worked just fine.


roger-b1 wrote on 5/18/2020, 9:00 PM

van-w, My problem is if I just click on a movie file, the program crashes. I can't even get it onto the timeline. I need help or maybe a new download. I tried to re-load the program but it was the same problem. I need help. thanks. I have been using Vegas for many years. I hate that one cannot even email a question to the web site. No help from them at all!! Their service is bad. I miss the old days when Vegas was in Madison and one could at least make a phone call or email. Not good!!

roger-b1 wrote on 5/18/2020, 9:01 PM

PS My problem is with Studio 17.0 Platinum!!

EricLNZ wrote on 5/18/2020, 10:31 PM

Vegas still is in Madison but no phone calls nowadays.

Go to Musicvid's post further up for the link to provide information required. Without knowing what's in your mp4 files no one can help you.

van-w wrote on 5/18/2020, 11:07 PM

roger-b1, My original problem was a downloaded mp4 file instantly crashed Vegas Movie Studio 9 platinum. That was corrected when I opened that mp4 file in Handbrake and then saved it as m4v. Then it went in safely into Vegas.

Another thing you can try is what Vegas tech support told me for another problem. Here is what they said,

"For our first troubleshooting step, I would like you to reset your software. To reset your software, you simply need to double click the program's icon while holding down Ctrl+Shift. This will bring up a window asking if you would like to delete the cache. Check the box then click okay and your program should start."

Jonette-Mungo wrote on 5/21/2020, 8:17 PM

I am also having problems importing mp4 files. I am very unhappy with this software. To think I recommended it to others at my job who are also making purchases, I regret it now. I have too many projects to keep having to convert all the files through other software (Handbrake). I was previously using Vegas Pro 12 and I had no problems importing my mp4 files. I upgraded to MS Platinum17 and have had nothing but issues. Are there any other solutions?


EricLNZ wrote on 5/21/2020, 11:32 PM

@roger-b1 @Jonette-Mungo

Unless you post details of your files as per the link Musicvid provided earlier no-one can help you. As you are probably aware 'mp4' is just a container and can contain a variety of codecs. Also where have your problem files come from?

roger-b1 wrote on 5/22/2020, 8:37 AM

I have tried several versions of MP4 and all of them close the program. All of them, MOV seems to work. But I like to shoot with MP4. I have several iMemory files that will not edit in Vegas. I think a new download might work. But I do not know how to get it.

AU4 wrote on 5/25/2020, 2:47 PM

I have Movie Studio Platinum 17 and it's doing the same crashing thing. They need to fix this as soon as possible. I had 13 before and it worked well for me.

Musicvid wrote on 5/25/2020, 2:55 PM


It's not a good idea to tack on to other people's threads because we don't know what "doing the same crashing thing" is.

Please start your own thread with the required information, please.

AU4 wrote on 5/28/2020, 8:28 PM

@Musicvid  I also created my own thread, but what was described in the original post - the crashing - is also happening on version 17. That might be something that folks are interested in knowing.

Musicvid wrote on 5/28/2020, 9:26 PM

No sir. Your Vegas versions were released 11 years apart!

Thanks for following advice and starting your own thread with your current issues.