Serious crash issue with Fujifilm video files.

sebastian-lindblad wrote on 1/30/2019, 4:01 AM

I have a big problem with Vegas 16! (latest update, build 361)

I am trying to edit with my Fujifilm X-T3 files.
UHD 200mbps 3840x2160. HEVC. mov.

But whenever I try to import them everything crashes, hard!

The screen goes blank and I have to do a hard reset.
After that, the computer takes about 15-20 minutes before recovering.

If I have chrome running at the same time it totally fails.
Every tab crashes and it says "out of memory".

GPU acceleration is turned OFF.

I tried on two computers. Same result.
Both unfortunately with Nvidia-cards (which I've heard had issues with Vegas.)

I am totally stumped, I don't know what to do.

Sometimes I can import a chunk of files, and sometimes not.
But eventually it will 100% crash my whole computer.

Hlep!!

Comments

j-v wrote on 1/30/2019, 5:12 AM

Are you able to offer us a small videofile that gives you the troubles as you described on a cloud service, so we can download exactly that file and not a converted version in order to let us try or maybe find a solution how to overcome those issues?

sebastian-lindblad wrote on 1/30/2019, 5:14 AM

Are you able to offer us a small videofile that gives you the troubles as you described on a cloud service, so we can download exactly that file and not a converted version in order to let us try or maybe find a solution how to overcome those issues?

Yes, I could, but it's hard to know which files or how many files it takes before the crash.
If I only import a few files, it works.

Hang on and I will supply a link.

BruceUSA wrote on 1/30/2019, 8:38 AM

Not long ago user here upload a sample xt3 4k 60p hevc footage here to test out. I had no issue with vp16 but recommended to transcode the footage before editing.

Matthias-Claflin wrote on 1/30/2019, 9:08 AM

What are your computer specs? I've had crashes when my video files are on my NAS drives (instead of my SSD.) I just assume that Vegas has a difficult time reading the video files at a reasonable speed.

That said, my quad core i5 laptop with 8gb of RAM, integrated graphics and a 250gb SSD can't edit any of the avchd files in vegas, I assume this is because the decoding of such a file is too intense for the system.

BruceUSA wrote on 1/30/2019, 9:08 AM

https://www.vegascreativesoftware.info/us/forum/gopro-hero-7-black-4k-hevc-timeline-playback-issue-vegas-pro-16--113372/#ca700711

BruceUSA wrote on 1/30/2019, 9:11 AM

What are your computer specs? I've had crashes when my video files are on my NAS drives (instead of my SSD.) I just assume that Vegas has a difficult time reading the video files at a reasonable speed.

That said, my quad core i5 laptop with 8gb of RAM, integrated graphics and a 250gb SSD can't edit any of the avchd files in vegas, I assume this is because the decoding of such a file is too intense for the system.

Your system is not ready for xt3 footage. Way under power. You should read all comments on the link I provided above. I am running a high end system.

Matthias-Claflin wrote on 1/30/2019, 9:18 AM

Your system is not ready for xt3 footage. Way under power. You should read all comments on the link I provided above. I am running a high end system.

I apologize for the misunderstanding, I'm not actually editing on my laptop, I edit on my PC, specs in the signature. I also haven't had any issues with my PC. I was just pointing out to the OP that their hardware specs could be an issue, as they were with my laptop when I tried, for fun, to edit on it one day.

BruceUSA wrote on 1/30/2019, 9:21 AM

Your system is not ready for xt3 footage. Way under power. You should read all comments on the link I provided above. I am running a high end system.

I apologize for the misunderstanding, I'm not actually editing on my laptop, I edit on my PC, specs in the signature. I also haven't had any issues with my PC. I was just pointing out to the OP that their hardware specs could be an issue, as they were with my laptop when I tried, for fun, to edit on it one day.

Oops. My bad. I thought you are the op. But I misunderstood here to. Now it's square away.

sebastian-lindblad wrote on 1/30/2019, 9:48 AM

Here is a link to some clips:

https://we.tl/t-RYr1z2fukt

I'm not sure it will crash with these clips and maybe it's when I add too many clips that it crashes.

My specs:
Intel Core i7-4930K @ 3.40GHz
64 GB of RAM.

I edit directly from internal disk.
I have no problems editing FS7 4K through NAS.
Also, the clips work fine in VLC.

BruceUSA wrote on 1/30/2019, 1:44 PM

Here is a link to some clips:

https://we.tl/t-RYr1z2fukt

I'm not sure it will crash with these clips and maybe it's when I add too many clips that it crashes.

My specs:
Intel Core i7-4930K @ 3.40GHz
64 GB of RAM.

I edit directly from internal disk.
I have no problems editing FS7 4K through NAS.
Also, the clips work fine in VLC.

I down load your 3 clips load into my 2nd computer which is also a i7 4930K 64GB running a higher clock speed 4.5Ghz then your. My system won't cut it. Just playing the footage on the TL, CPU shooting up to 99% and my AMD R9 290X is idling at 5% because R9 290X card are not support hecv decoding. I would think with a card that is supports hevc decoding is a must if you want to be able to edit single track XT3 footage. . The good things is, I don't freeze or crash.

j-v wrote on 1/30/2019, 2:24 PM

I'm not able to download your last file of 1GB in your first offer, but the others complete and I loaded them on the timeline of my Vpro 16 latest build on laptop from signature without problems, no problem to show and played them, but not fluently.
So I made proxies and loaded also a file of a GOPro HEVC with the same dimensions that gave earlier problems to users.
Sadly it is still not possible to add here something I placed the video to show this on my dropbox with this link:

https://www.dropbox.com/s/joi3rgw85yuwihd/Test%20Fuji%20HEVC.mp4?dl=0

Cliff Etzel wrote on 1/30/2019, 6:01 PM

Loaded the clips into VP15 last build onto my RAID 0. Let's just say my i8700K OC'd to 5ghz with 32GB RAM and R9 RX380 4GB GPU crawled. Resolve 14 only loaded the audio portion of the clips on the timeline.

Matthias-Claflin wrote on 1/30/2019, 9:33 PM

My system seems to be quite a bit different from most here.
I'm running;

Ryzen 7 1700 3.9ghz
Corsair Vengence RAM (32GB)
Raedeon RX580
Samsung 960 EVO

GPU Acceleration on:

That said, I was able to preview the files in Preview (Auto) size at about 20-25fps without any issues. Dropped to 18-20fps after I applied FX. That said, after making proxies of the files I had no issues getting a full 25fps with or without applied FX.

GPU Acceleration off:

I'm getting about 25fps (though there is the occasional drop) in Preview (Auto). With FX applied it drops to anywhere from 8-25fps. That said I didn't use files with proxies on this run.

On both tests I noticed some lag in Vegas that I'm not used to, but that went away once I switched to using proxies. Never had a crash. Rendered out all 3 clips on the timeline, about 1 minute of footage, at the stock preset for HEVC 4k 25fps. It took 1m 16s and had no errors or issues. This was a GPU accelerated render.

sebastian-lindblad wrote on 2/1/2019, 3:38 AM

Thank you all for your engagement!

My conclusion so far:

HEVC is extremely intense for the system, especially X-T3's files for some reason.
Me trying to import 181 clips that was roughly 2 hours of material into the project might be why it crashed.

Temporary solution(s):
1. Wait for update from Magix to better handle hevc-files.
2. Transcode to suiting format.
3. Film in H.264.
4. Buy dedicated graphics card with HEVC-acceleration.

Musicvid wrote on 2/1/2019, 7:17 AM

Can you post the MediaInfo properties for your clip, please?

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

john_dennis wrote on 2/1/2019, 7:57 AM

I will. I've been wanting to post a picture for days.

Musicvid wrote on 2/1/2019, 8:08 AM

Proxy editing to the rescue. Good luck.