Software Crashing

Lewis-Hamilton wrote on 3/21/2020, 6:07 PM

I use Movie Studio Platinum 15.0 and over the past few months it has been crashing way more often then normal. Initially it would display a popup saying it had stopped working and I would just restart the software and hope that I had saved recently. This week it has started to crash without even displaying the popup and it happens a lot more often. The software is nearly unusable and could use some help.


I am using a windows 10 pc with an i5-8400, 2080ti, ssd, 16 gb ram, and I am editing a 15 minute video.


Musicvid wrote on 3/21/2020, 8:01 PM

Does your screen look like this when it crashes?

Lewis-Hamilton wrote on 3/22/2020, 2:51 PM

Yes! It looks like that for a moment and then crashes.

Musicvid wrote on 3/22/2020, 6:18 PM

It's a known issue.

1. Upgrade to your latest official graphics drivers.

2. If that doesn't work completely, turn off "GPU Acceleration of Video Processing " in Preferences.

With my i5-8250 I have to leave it turned off all the time.