Vegas Pro 17 Installation Error - ERROR: -2147163964 occurred

jdenmo wrote on 2/11/2021, 11:08 AM

Hey guys so I have been using Vegas Pro for years. I purchased Vegas Pro 17 in 2020 and just got a new computer. I went to install it so I could add it to my new laptop, and during install, I keep getting an error.

"

ERROR: -2147163964 occurred during installation

Module C:\Program Files (x86)\VEGAS\Shared Plug-Ins\Audio_x64\sfppack1_x64.dll failed to register. HRESULT -2147010895. Contact your support personnel."

 

First of all, I have no idea what the error is or how to fix it. Second, I have been unable to find "support personnel". There is no email or phone number on the website, just articles linking to FAQ pages. Can anyone help? Thank you

Comments

Musicvid wrote on 2/11/2021, 11:14 AM

If your new computer has Windows 10, activate .NET 3.5 in Control Panel as shown.

If not, search the error number in the handy Forum Search Box. You will get an abundance of responses.

jdenmo wrote on 2/11/2021, 11:20 AM

If your new computer has Windows 10, activate .NET 3.5 in Control Panel as shown.

If not, search the error number in the handy Forum Search Box. You will get an abundance of responses.

hey thanks for the quick reply! I already searched in the search box, no results. but I'll check out the NET thing in the mean time and see if that works!

Musicvid wrote on 2/11/2021, 11:49 AM

@jdenmo

Hard to tell just where you are searching, but typing -2147163964  into the Vegas Forum Search Box brings up 6 pages of results! Here 'ya go, and welcome to the Forum.

https://www.vegascreativesoftware.info/us/forum-search/?query=-2147163964