Vegas video keeps crashing when attempting to upload a video clip

ameliadiy wrote on 7/10/2020, 1:59 PM

The program has worked effectively for some time. However, all of a sudden vegas pro 17 will crash every time I attempt to upload a video clip to the editor. I have been utilizing a new camera for off angle shots that seem to publish in a .mov format. I have attempted to enable the depreciated quicktime plugin and install quick time again to resolve the issue. Additionally I have tried to convert the .mov file to .mp4, .m4v and .avi formats. However any of the files originally loaded as a .mov file will immediately crash vegas pro 17 when I attempt to add the file to the editor.

 

I recieve this error message 9/10 times.

 

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 452)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Fault Address:       0x00007FF8DD0BFA80
   Fault Offset:        0x00007FF8DD0BFA80

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Process Version:     Version 17.0 (Build 452)
   Process Description: VEGAS Pro
   Process Image Date:  2020-05-08 (Fri May 08) 20:08:36

 

 

** edit***

I have also found that on my laptop which has vegas pro 17 as well I do not receive this issue. The difference is that I updated vegas pro 17 on my desktop. The version on my desktop that keeps crashing is build 452 while the version on my laptop that functions without issue is build 421

Comments

Musicvid wrote on 7/10/2020, 5:09 PM

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/