4K files causing Vegas 19 and 20 to crash

Matthew-Hall wrote on 11/24/2022, 3:52 PM

Hi, I have a batch of files that have been causing Vegas to crash. I've tried the files in the current builds of both Vegas 19 and Vegas 20. I have edited 4K footage from this camera before without issue, but I may have shot the footage in a different profile this time around.

I can import the files, using both drag-and-drop and the import button in Vegas. I was able to make proxies of all of the files. I can also drag files from the desktop or project media tab into the Vegas timeline. However, I cannot perform any of these actions successfully every time. When using these files, Vegas continually crashes, sometimes prompted by the importing, dragging to the timeline, or by playing the timeline.

To troubleshoot, I have done a factory reset on my Vegas settings, turned legacy features on and off, and attempted using the files in several different projects.

Vegas runs relatively fine for me when editing any other files.

I am running Windows 10 Home Version 10.0.19045 Build 19045

I shot on a Panasonic AG-CX350 4K Camcorder

I have included a link to one of the files here:
https://drive.google.com/file/d/1kMhSf6xVOKXHYhdzCInAfQJ8fCHycOKN/view?usp=sharing

Here is the MediaInfo for the file:

General

Complete name                            : E:\Video Projects (misc)\Pioneers\A121C010_220611_F9HM.MOV

Format                                   : MPEG-4

Format profile                           : QuickTime

Codec ID                                 : qt   2011.07 (qt  /pana)

File size                                : 65.2 MiB

Duration                                 : 11 s 11 ms

Overall bit rate                         : 49.7 Mb/s

Encoded date                             : UTC 2022-06-11 13:57:32

Tagged date                              : UTC 2022-06-11 13:57:32

com.panasonic.Semi-Pro.metadata.xml      : <?xml version="1.0" encoding="UTF-8" standalone="no" ?> / <ClipMain xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="urn:schemas-Professional-Plug-in:Semi-Pro:ClipMetadata:v1.0"> /   <ClipContent> /     <GlobalClipID>060A2B340101010501010D431300000050F6C58F419705D0008045823D862429</GlobalClipID> /     <Duration>264</Duration> /     <EditUnit>1001/24000</EditUnit> /     <EssenceList> /       <Video> /         <Codec BitRate="150">H265_420_LongGOP</Codec> /         <ActiveLine>2160</ActiveLine> /         <ActivePixel>3840</ActivePixel> /         <BitDepth>10</BitDepth> /         <FrameRate>23.98p</FrameRate> /         <TimecodeType>NonDrop</TimecodeType> /         <StartTimecode>02:41:50:08</StartTimecode> /         <StartBinaryGroup>00000000</StartBinaryGroup> /       </Video> /       <Audio> /         <Channel>2</Channel> /         <SamplingRate>48000</SamplingRate> /         <BitsPerSample>24</BitsPerSample> /       </Audio> /     </EssenceList> /     <ClipMetadata> /       <UserClipName>A121C010_220611_F9HM</UserClipName> /       <Access> /         <CreationDate>2022-06-11T19:27:32+05:30</CreationDate> /       </Access> /       <Device> /         <Manufacturer>Panasonic</Manufacturer> /         <SerialNo.>F9TRA0499</SerialNo.> /         <ModelName>AG-CX350</ModelName> /       </Device> /       <Shoot> /         <StartDate>2022-06-11T19:27:32+05:30</StartDate> /       </Shoot> /     </ClipMetadata> /   </ClipContent> /   <UserArea> /     <AcquisitionMetadata xmlns="urn:schemas-Professional-Plug-in:P2:CameraMetadata:v1.2"> /       <CameraUnitMetadata> /         <Gamma> /           <CaptureGamma>FILMLIKE_3</CaptureGamma> /         </Gamma> /         <Gamut> /           <CaptureGamut>BT.709</CaptureGamut> /         </Gamut> /       </CameraUnitMetadata> /     </AcquisitionMetadata> /   </UserArea> / </ClipMain>

Video

ID                                       : 1

Format                                   : HEVC

Format/Info                              : High Efficiency Video Coding

Format profile                           : Main 10@L5.1@High

Codec ID                                 : hvc1

Codec ID/Info                            : High Efficiency Video Coding

Duration                                 : 11 s 11 ms

Bit rate                                 : 47.2 Mb/s

Width                                    : 3 840 pixels

Height                                   : 2 160 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 23.976 (24000/1001) FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 10 bits

Bits/(Pixel*Frame)                       : 0.237

Stream size                              : 62.0 MiB (95%)

Language                                 : English

Encoded date                             : UTC 2022-06-11 13:57:32

Tagged date                              : UTC 2022-06-11 13:57:32

Color range                              : Limited

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Codec configuration box                  : hvcC

Audio

ID                                       : 2

Format                                   : PCM

Format settings                          : Big / Signed

Codec ID                                 : lpcm

Duration                                 : 11 s 11 ms

Bit rate mode                            : Constant

Bit rate                                 : 2 304 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Bit depth                                : 24 bits

Stream size                              : 3.02 MiB (5%)

Language                                 : English

Encoded date                             : UTC 2022-06-11 13:57:32

Tagged date                              : UTC 2022-06-11 13:57:32

Other

ID                                       : 3

Type                                     : Time code

Format                                   : QuickTime TC

Duration                                 : 11 s 11 ms

Bit rate mode                            : Constant

Frame rate                               : 23.976 (24000/1001) FPS

Time code of first frame                 : 02:41:50:08

Time code of last frame                  : 02:42:01:07

Time code, stripped                      : No

Title                                    : A121

Language                                 : English

Encoded date                             : UTC 2022-06-11 13:57:32

Tagged date                              : UTC 2022-06-11 13:57:32

Here is my system info:


Device name    DESKTOP-QO2FJ3U
Processor    Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz   3.70 GHz
Installed RAM    32.0 GB
Device ID    727E8918-3CB8-40BE-8053-349EFF63BF50
Product ID    00326-10863-73420-AA262
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display
 

Last changed by Matthew-Hall

Vegas Pro 19.0 Build 550
Processor: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz   3.70 GHz
Installed RAM: 32.0 GB
Windows Edition: Windows 10 Home
Version: 21H1
OS Build: 19043.1645
Experience: Windows Feature Experience Pack 120.2212.4170.0
Graphics: NVIDIA GeForce GTX 1050 Ti

Comments

john_dennis wrote on 11/24/2022, 4:53 PM

@Matthew-Hall

Doesn't crash Vegas Pro 19-643 here. In a UHD project using proxies with preview set to Preview/Half I get 23.976 FPS.

Try converting to Apple ProRes in Shutter Encoder.

Last changed by john_dennis on 11/24/2022, 5:08 PM, changed a total of 2 times.

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 22H2, Build 19045.2130

Camera: Sony RX10 Model IV

https://www.youtube.com/user/thedennischannel

todd-b wrote on 11/24/2022, 5:51 PM

I get full fps using legacy HEVC decoder, with Legacy unticked, it's trying to use the GPU decoder, but Vegas is broken and can't use Nvidia GPU decoder for this file, the end result is terrible playback but no crashing. If you have your Gpu decoder set to Intel QSV, maybe that's where the problem is, but John Dennis didn't report crashing

andyrpsmith wrote on 11/24/2022, 6:14 PM

Basically I get the same as todd-b. No crash and no GPU decode.

RogerS wrote on 11/24/2022, 7:36 PM

It's performing pretty well here with 19.550. Intel HD 630 iGPU and legacy HEVC. Full framerate for playback.

I'd make sure your iGPU is enabled in bios and that Vegas is using it (preferences/ file io).

Musicvid wrote on 11/24/2022, 8:11 PM

Opens in VP19 b643 or VP20 b214 here on my lowly i5 with onboard 620 graphics.

Have you tried updating your graphics drivers from the Vegas Help menu?

Maybe start here for troubleshooting help from your forum peers:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

 

Reyfox wrote on 11/25/2022, 3:41 AM

Full playback on my computer. Drag and drop to the timeline. Legacy HEVC check marked.