Holy crashing Batman

Matthew-Stansberry wrote on 2/26/2020, 3:48 PM

Been on a really stable build with a 1950x 32gb ram titan v system

since day 1 of release. Crashed 3 times playing civ and once when tuning my ram.

I bought vegas 17 on the recommendation from my Sweetwater rep last week.

Spent All weekend watching tutorial and user videos on software.

Started playing with the software Monday.

I think I've crashed 20 times in 3 days. =( I used to think I had an awesome PC until I started using this software.

Mad issues with video preview but I think I have it dialed in to a suitable level at this point.

Put in a cs ticket Monday night. Tuesday evening I made 15 min screencast video of my "woes" and some of the trouble shooting steps I've been taking to dial it in. 9 Minutes later I get a reply from CS and they gave only one solution to try which was one that I mentioned in my video. (that tip didn't work)

Tried a demo of Resolve, previews great from the start and hasn't crashed on me yet.

So my question to the community is why do you use this software?

I wanna like it. I wanna use it. But I feel like I'm baby sitting my computer rather than enjoying a new hobby.

Everything seems like it's easier to use but with the stability and video issues, I'm not sure if I can stick it out or use something else.

thanks

MTS

Comments

adis-a3097 wrote on 2/26/2020, 5:37 PM

Confessions here:

http://www.confessions.net/

So my question to the community is why do you use this software?

Because.

thanks

MTS

YW

Musicvid wrote on 2/26/2020, 5:56 PM

When it crashes, does your screen look like this?

Matthew-Stansberry wrote on 2/26/2020, 6:43 PM

@EricLNZ

vegas 17 build 421
windows 10 pro 1909 18363.657

go pro hero 8

General
Complete name                            : C:\Users\The Hive Mind\Videos\Go Pro Raw\02-24-2020\GX050040.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 1
Codec ID                                 : mp41 (mp41)
File size                                : 2.03 GiB
Duration                                 : 2 min 54 s
Overall bit rate                         : 100 Mb/s
Encoded date                             : UTC 2020-02-24 15:56:59
Tagged date                              : UTC 2020-02-24 15:56:59

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L6@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 2 min 54 s
Bit rate                                 : 99.9 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.502
Stream size                              : 2.03 GiB (100%)
Title                                    : GoPro H.265
Language                                 : English
Encoded date                             : UTC 2020-02-24 15:56:59
Tagged date                              : UTC 2020-02-24 15:56:59
Color range                              : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : hvcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 2 min 54 s
Bit rate mode                            : Constant
Bit rate                                 : 192 kb/s
Nominal bit rate                         : 48.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 3.93 MiB (0%)
Title                                    : GoPro AAC  
Language                                 : English
Encoded date                             : UTC 2020-02-24 15:56:59
Tagged date                              : UTC 2020-02-24 15:56:59

Other #1
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 2 min 54 s
Bit rate mode                            : Constant
Frame rate                               : 23.976 (24000/1001) FPS
Time code of first frame                 : 16:59:51:16
Time code, striped                       : Yes
Title                                    : GoPro TCD  
Language                                 : English
Encoded date                             : UTC 2020-02-24 15:56:59
Tagged date                              : UTC 2020-02-24 15:56:59

Other #2
Type                                     : meta
Duration                                 : 2 min 54 s
Bit rate mode                            : Variable
Duration_LastFrame                       : -835

Other #3
Type                                     : meta
Bit rate mode                            : Variable
mdhd_Duration                            : 174341

would like to render it to my pc and then publish to either youtube or vimeo

symptoms: all preview modes run at 1-15 fps random crashes 
ie crash and pop up when closing the app, spinning wheel of doom while moving through time line, importing media, and trying to preview imported media

gpu
titan v 442.19 gamer ready driver
tried studio driver but that kills my ability to open my windows start menu

haven't tried to process a video yet. 
my problems are previewing and general use.

my software defaulted to intel. I switched it to amd, but not sure if I should do that or use nvida thingie
my enable hard ware decoding was defaulted to unchecked. not sure if that should be on or not.

have not adjusted rendering settings as I have not rendered anything yet

my cpu is amd 1950x with current chipset drivers. running 2 samsung evo nvme in raid 0
32 gigs gskill samsung b die quad channel mode

I've tried varius things such as sertting the aces color thing as off in properties which seems to help with rendering the most. have tried setting dynamic ram from 0-16000 and not sure which settings is best. Turning off gpu acceleration kills my video previewing. switched audo to windows mapper to direct sound mapper (that seemed to help the most along with the aces off) the reltek asio prompts an error. (i'll check my audio driver which is on my to do list.) have tried a couple of things in the internal preferences I found on the net, but none seemed to help. Right now I can preview the video in preview full and it looks the best and keeps a constant 23.9 fps (my clip fps) where as all other preview options look like a choppy snow storm from 1fps to 17 fps depending on what switches I flip.

@adis-a3097

?ok?

@Musicvid

some times yes. I get the white screen, then the spinning wheel of doom. generally am seeing that when importing media and trying to preview it. or scrumming through my time line or setting up my yellow loop things which I keep accidentally moving my marker line thing. Then it turns black and I have to reset my rig or force termination of program but even then it will leave my pc running like an elephant has sat on it. Get crashes or reports of crashes when closing the app and also while previewing audio media in chrome browswer or windows media player (to get ideas to go with my clip) while watching the preview of the video.

I appreciate the time for sure. I'm not trying to diss the software. I bought it for a reason. It looks really rad. Seems super easy too and has been so far minus the "woes", but just hoping that it's worth the time setting it up.

The big thing that seems to help is converting the clip into a proxy video. (which I'm not sure if that just automatically re writes my file to a more friendly format or if I need to load it in somehow. But regardless, when I bring that in and plop it to my time line things tend to work ok minus the crashing while use.

Musicvid wrote on 2/26/2020, 7:02 PM

First, update your graphics driver. Sometimes, that's all it takes.

If not, turn off GPU Acceleration of Video Processing in Preferences.

fr0sty wrote on 2/26/2020, 7:22 PM

You want the studio drivers. If the studio drivers break windows, try an earlier release, but studio drivers are recommended. You shouldn't have AMD set up in GPU acceleration or decoding. In preferences, under the video tab, you want nvidia set as GPU acceleration, and under the file i/o tab, you also want Nvidia selected, and the checkbox for "enable hardware decoding" checked.

How much RAM do you have? 32GB is recommended for 4k video.

 

Matthew-Stansberry wrote on 2/26/2020, 7:28 PM

driver is most current. I'll try an older studio driver to see if that helps. Turning off gpu acceleration tanks the preview to 1-3 fps. ya I have 32 gb of ram.

Grazie wrote on 2/26/2020, 9:44 PM

@Matthew-Stansberry Do what @fr0sty is saying. You have a Titan Card. That’s nVidia. In the I/O Tab confirm you’ve got the correct selection for your GPU.

Question: Is there recognised issue having AMD CPU and an nVidia GPU?

john_dennis wrote on 2/26/2020, 10:43 PM

Color space                              : YUV
Chroma subsampling                 : 4:2:0
Bit depth                                 : 8 bits

Tell us again why you're setting your Project Properties to 32 bit.

Is 2048 x 1152 in Project Properties a special set of numbers for you? Why not 3840 x 2160 like your media or 1920 x 1080 which is half the pixel dimensions of your source media.

"So my question to the community is why do you use this software?"

I was familiar with the user interface from using CD Architect and Sound Forge back in the last century and it works for me. My camera don't shoot HEVC, though.

Matthew-Stansberry wrote on 2/29/2020, 10:14 AM

was able to re tweak some things in windows and bios.

Got my audio driver reinstalled and updated as well as the newest studio driver reinstalled without messing up my winodws.

I also reinstalled vegas but it seems to keep what ever settings I had, so I'm not sure if that was a good step or not.

I will update/ correct that my pc is 64 gigs of ram not 32. (I'm so used to typing 32 because of my work pc)

The previews are running better and not dropping frames, but it's only using the preview full.

switching to other preview options automatically switches me to this setting. The preview setting looks on par to watching my stock in windows viewer so I guess that is a win.

@Grazie there is no more problems using nvidia with amd cpu than using with intel. Not sure what you were alluding to there.

@john_dennis I didn't initially say one way or the other why I chose the settings the way I did. If any setting is differerent from the default, it was based on a suggestion of sorts. If this is a suggestion that I change that to what my stock video depth bit is, then I'm happy to try that. As far as the color space and chroma sub sampling I will try adjusting those as well if I can find where these are set. The resolution I set it to is the size of my monitor. But ya it's special, it's an upgrade from my older one. What would you recommend sizing videos to if not the size of a monitor?

@fr0sty thanks

Matthew-Stansberry wrote on 2/29/2020, 10:16 AM

So my video previewing works better

but as soon as I hit send on that last post vegas crashed again. =(

Extra Information
   File:                C:\Users\The Hive Mind\AppData\Local\VEGAS Pro\17.0\fileio_x64.log
   File:                C:\Users\The Hive Mind\AppData\Local\VEGAS Pro\17.0\dx_video_grovel_x64.log
   File:                C:\Users\The Hive Mind\AppData\Local\VEGAS Pro\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\The Hive Mind\AppData\Local\VEGAS Pro\17.0\ocio_x64.log
   File:                C:\Users\The Hive Mind\AppData\Local\VEGAS Pro\17.0\dx_grovel_x64.log
   File:                C:\Users\The Hive Mind\AppData\Local\VEGAS Pro\17.0\gpu_video_x64.log
   File:                C:\Users\The Hive Mind\Videos\Vegas 17 Projects\WIP\MTS NOOB 2.veg
   File:                C:\Users\The Hive Mind\Videos\Vegas 17 Projects\WIP\MTS NOOB 2.veg
   File:                C:\Users\The Hive Mind\Videos\Vegas 17 Projects\WIP\Untitled.veg
   File:                C:\Users\The Hive Mind\AppData\Local\VEGAS Pro\17.0\dx_grovel_x64.log
   File:                C:\Users\The Hive Mind\AppData\Local\VEGAS Pro\17.0\dx_grovel_x64.log
   File:                C:\Users\The Hive Mind\Videos\Vegas 17 Projects\WIP\MTS Drive By.veg

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 17.0 (Build 421)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\VEGAS\VEGAS Pro 17.0\FileIO Plug-Ins\mxhevcplug\MXVideoAllocator.dll
   Fault Address:       0x00007FFB30BB30A8
   Fault Offset:        0x00000000000030A8

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe
   Process Version:     Version 17.0 (Build 421)
   Process Description: VEGAS Pro
   Process Image Date:  2020-02-08 (Sat Feb 08) 07:06:34
 

Grazie wrote on 2/29/2020, 10:29 AM
@Grazie there is no more problems using nvidia with amd cpu than using with intel. Not sure what you were alluding to there.

@Matthew-Stansberry - Simply that on that I/O Tab, what have you selected, and would that confuse the issue?

Matthew-Stansberry wrote on 2/29/2020, 10:55 AM

I have my hardware decoder to nvidia nvdec under the file io tab

JN- wrote on 2/29/2020, 11:53 AM

@Matthew-Stansberry Try "Match Media Video Settings" to set correctly your project properties ...

Select the item in the screenshot then navigate to the video clip and select it, the project properties will then match your media, causing fewer issues. You can still render out to different resolutions etc by selecting/changing the render template.

Last changed by JN- on 2/29/2020, 11:58 AM, changed a total of 1 times.

---------------------------------------------

VFR2CFR, Variable frame rate to Constant frame rate etc

Benchmarking thread

Codec Render Quality tables

---------------------------------------------

PC ... Corsair case, own build ...

CPU .. i9 9900K, iGpu UHD 630

Memory .. 32GB DDR4

Graphics card .. MSI RTX 2080 ti

Graphics driver .. latest studio

PSU .. Corsair 850i

Mboard .. Asus Z390 Code

 

Laptop ... (Acer Predator G9-793-77AC)

CPU .. i7-6700HQ Skylake-H

Memory ..32 GB DDR4, was previously 16 GB

Graphics card .. Nvidia GTX 1070

Graphics driver .. latest studio

Matthew-Stansberry wrote on 2/29/2020, 12:24 PM

@JN- so I do that before importing the clips and such?

JN- wrote on 2/29/2020, 12:44 PM

@Matthew-Stansberry Its ok to do it when you have already loaded your clips. When you load your 1st clip VP may prompt you to set your project properties to it.

Playback will always be better when the project properties and media properties match. If you have mixed media clip properties then set project properties to the clip with the longest duration using the method above.

Last changed by JN- on 2/29/2020, 12:48 PM, changed a total of 1 times.

---------------------------------------------

VFR2CFR, Variable frame rate to Constant frame rate etc

Benchmarking thread

Codec Render Quality tables

---------------------------------------------

PC ... Corsair case, own build ...

CPU .. i9 9900K, iGpu UHD 630

Memory .. 32GB DDR4

Graphics card .. MSI RTX 2080 ti

Graphics driver .. latest studio

PSU .. Corsair 850i

Mboard .. Asus Z390 Code

 

Laptop ... (Acer Predator G9-793-77AC)

CPU .. i7-6700HQ Skylake-H

Memory ..32 GB DDR4, was previously 16 GB

Graphics card .. Nvidia GTX 1070

Graphics driver .. latest studio

Grazie wrote on 2/29/2020, 7:56 PM

@JN- + 29.976

RogerS wrote on 3/1/2020, 12:15 AM

Vegas doesn't default to: "32 bit full range color depth". I think that's for HDR, 10 bit footage or ACES. So put it back to 8-bit for better performance.

Grazie wrote on 3/1/2020, 12:35 AM

Vegas doesn't default to: "32 bit full range color depth". I think that's for HDR, 10 bit footage or ACES. So put it back to 8-bit for better performance.

@RogerS +1 . Read this from the Official VP17 User Manual:

LongIslanderrr wrote on 3/1/2020, 4:26 AM

Ive been posting this for literally 4 months now; dont know why it hasent been added to the "known issues" thread because everyone else just blames something else. Same issues with anything GPU accelerated screen will just shut off/driver crashes/ entire system freezes requiring forced restart.

Vegas 17 has a CONFIRMED BUG with HEVC media that the team is still working on. (they are able to reproduce the crash)

As for me Ive been using vegas 16. With all GPU features OFF and rendering proxies with 0 issues.

Matthew-Stansberry wrote on 3/1/2020, 5:53 AM

thanks Long islander.

where does one score a manual for this?