Incessant crashing after upgrading from 13.

Brian111111 wrote on 4/20/2020, 8:43 PM

I wish I had not spent the money on 17. After upgrading I have experienced multiple crashes every day, on the order of about 4 crashes/lockups for every hour of editing. Sometimes it crashes, sometimes it locks up, sometimes it partially works but doesn't register every keystroke. I never had any of these problems with version 13 and frankly I'd like my money back. I'm using the exact same system I was with version 13.

The auto-save feature would be great if it would save everything you did up until the crash but it doesn't. This upgrade has cost me hours of time. I have switched back to using 13. I'm happy for anyone's suggestions or to hear if anyone is having the same problems as me.

Comments

fr0sty wrote on 4/20/2020, 9:04 PM

First of all, does your system meet the minimum specs required to run Vegas 17? Just because 13 works doesn't mean 17 will on the same system, it is far more complex and requires more under the hood to work.

Second, have you made sure you have updated your GPU drivers lately? Unlike 13, 17 is heavily dependent on GPU features, and old/corrupt drivers often cause issues. If using Nvidia GPUs, make sure you get the studio (not game ready) drivers, if using AMD, you want the enterprise drivers. Intel doesn't have separate drivers for their GPUs that I know of, so any up to date driver should do.

From there, we need to know:

What kind of media you are editing. There's an app called mediainfo, download it and paste the report it gives for your media files here. We only need one report per media type, such as one report from each camera or screen capture program used in your project.

What are your system specs?

What are your project settings?

 

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Brian111111 wrote on 4/20/2020, 10:53 PM

Thank you fr0sty, I appreciate the response. I updated my video driver a couple months ago but will do so again now. Here are my basic computer specs and the mediainfo for all 3 types of media I am using.

AMD FX 8370 @ 4.5GHZ, 32GB DDR3 RAM PC3-10700, EVGA GTX 1070, 128GB SSD, 1TB HDD, 2TB HDD, 6TB HDD, Seasonic 1000W.

Footage from DVX200:

General
Complete name                            : F:\Canon Pics 3\2020_02_12_AASClass\DVX200\01420001.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/avc1)
File size                                : 15.9 GiB
Duration                                 : 50 min 46 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 44.9 Mb/s
Encoded date                             : UTC 2020-02-12 17:36:50
Tagged date                              : UTC 2020-02-12 17:36:50

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=8
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 50 min 46 s
Bit rate mode                            : Variable
Bit rate                                 : 43.4 Mb/s
Maximum bit rate                         : 49.2 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.698
Stream size                              : 15.4 GiB (97%)
Language                                 : English
Encoded date                             : UTC 2020-02-12 17:36:50
Tagged date                              : UTC 2020-02-12 17:36:50
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : PCM
Format settings                          : Big / Signed
Codec ID                                 : twos
Duration                                 : 50 min 46 s
Bit rate mode                            : Constant
Bit rate                                 : 1 536 kb/s
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 kHz
Bit depth                                : 16 bits
Stream size                              : 558 MiB (3%)
Language                                 : English
Encoded date                             : UTC 2020-02-12 17:36:50
Tagged date                              : UTC 2020-02-12 17:36:50

Other
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 50 min 46 s
Bit rate mode                            : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Time code of first frame                 : 09:30:47;14
Time code, striped                       : Yes
Language                                 : English
Encoded date                             : UTC 2020-02-12 17:36:50
Tagged date                              : UTC 2020-02-12 17:36:50


-----------------------

Footage from Sanyo:

General
Complete name                            : F:\Canon Pics 3\2020_02_12_AASClass\Sanyo\SANY0002.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (mp42/avc1)
File size                                : 340 MiB
Duration                                 : 3 min 54 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 12.1 Mb/s
Movie_More                               : SANYO DIGITAL CAMERA HD1000
Encoded date                             : UTC 2020-02-12 01:17:57
Tagged date                              : UTC 2020-02-12 01:17:57
Origin                                   : Digital Camera

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L4
Format settings                          : 2 Ref Frames
Format settings, CABAC                   : No
Format settings, Reference frames        : 2 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 3 min 54 s
Bit rate                                 : 12.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan type, store method                  : Separated fields
Scan order                               : Top Field First
Bits/(Pixel*Frame)                       : 0.097
Stream size                              : 336 MiB (99%)
Language                                 : English
Encoded date                             : UTC 2020-02-12 01:17:57
Tagged date                              : UTC 2020-02-12 01:17:57
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 3 min 54 s
Source duration                          : 3 min 54 s
Bit rate mode                            : Variable
Nominal bit rate                         : 128 kb/s
Maximum bit rate                         : 192 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Source stream size                       : 3.56 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2020-02-12 01:17:57
Tagged date                              : UTC 2020-02-12 01:17:57


Audio from H4N:

General
Complete name                            : F:\Canon Pics 3\2020_02_12_AASClass\Audio\STE-000.wav
Format                                   : Wave
File size                                : 1.37 GiB
Duration                                 : 2 h 7 min
Overall bit rate mode                    : Constant
Overall bit rate                         : 1 536 kb/s
Producer                                 : ZOOM Handy Recorder H4n
Encoded date                             : 2020-02-12 18:24:08
Encoding settings                        : A=PCM,F=48000,W=16,M=stereo,T=ZOOM Handy Recorder H4n

Audio
Format                                   : PCM
Format settings                          : Little / Signed
Codec ID                                 : 1
Duration                                 : 2 h 7 min
Bit rate mode                            : Constant
Bit rate                                 : 1 536 kb/s
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 kHz
Bit depth                                : 16 bits
Stream size                              : 1.37 GiB (100%)

Musicvid wrote on 4/20/2020, 11:04 PM

When it crashes, does your preview screen look like this?

Brian111111 wrote on 4/20/2020, 11:09 PM

@Musicvid After a few clicks it does look like that yes.

fr0sty wrote on 4/21/2020, 12:06 AM

Your CPU is a bit dated (2014) based on Vegas' recommended specs, even though the clock speed and core counts are in the range they should be for 1080p (assuming you are editing a 1080p project, we still need your project settings). It may not be the problem however.

When you update the drivers, make sure you use the studio drivers.

What are your project settings? Make sure you aren't using 32 bit, there's no need for it based on the 8 bit media you are using, it'll just bog down your already old processor.

After updating your drivers, go into preferences and look under file i/o. Is GPU decoding enabled? If so, what device does it have listed as the decoder? If it isn't your Nvidia Geforce card, try to set it to that. If it is, try to disable it and see if that helps with stability.

If all else fails, go into preferences and disable thumbnail display, see if that helps. That hasn't been a problem since older builds of Vegas 17, so if that does fix it, make sure you have updated to the latest build of Vegas 17. You can see links to the latest build in the news section of this forum.

Last changed by fr0sty on 4/21/2020, 12:08 AM, changed a total of 2 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Musicvid wrote on 4/21/2020, 2:01 AM

@Brian111111

Brian, try temporarily disabling "GPU Acceleration of video processing" in Preferences and post back with your results.

michael-harrison wrote on 4/21/2020, 7:08 AM

@Brian111111 along with the other recommendations, you may want to try a clean driver install. Made a world of difference for me. http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Brian111111 wrote on 4/21/2020, 11:57 AM

Thanks to everyone for their suggestions! I'll implement them and report back in the next day or so after I do some more editing.

Brian111111 wrote on 4/24/2020, 7:28 PM

Update - the problem seems to be fixed. I decided to try one thing at a time to try to see what the problem was. So far all I've done is switch to the Nvidia studio driver with a clean install and everything is stable again. There used to be a lag (spinning mouse icon for about 4 seconds) when I would click back into Vegas from other programs but now that's gone too.

Thanks so much for everyone's help, I really appreciate it.

Grazie wrote on 4/24/2020, 10:38 PM

I decided to try one thing at a time to try to see what the problem was.

@Brian111111 - Excellent evidenced based, regressive testing. BETA testing is all about this 😉.

So far all I've done is switch to the Nvidia studio driver with a clean install and everything is stable again.

@Brian111111 - Sure. And, might I say, that you’ve picked-up and appreciated is just how important and crucial a happy GPU Driver can make VegasPro work. Well done!

Now, I just wish there were a VegasPro Toolset that we could rely on to determine the functionality of the GPU with VegasPro. I’m running at least two company’s software that will heavily, intelligently determine the efficiently of the GPU and CPU and the GPU Driver.

An Official MAGIX VegasPro GPU + CPU Audit ToolSet: It’s about time, surely, VEGASPRO also had an urgent, crucial, relevant toolset that removed this fumbling and stumbling of a “Trail & Error” error approach. It’s really not too smart 🤷‍♂️.

jlucia85 wrote on 7/31/2020, 12:13 PM

I've been dealing with random crashes for over a year now...I just kind of got used to them, but today I could not drop in some footage without a crash, so it was time to deal with it. So far, the switch to the Nvidia studio driver with a clean install seems to have worked. I will update after more use. Now to fix these random glitches in rendering Mp4's. Anyone else every get a random frame from somewhere else in the video showing up for no reason somewhere else in the final render? It happens a lot with still images and graphics. The latest issue was with a white background vanishing and instead being a frame from a clip 5 seconds earlier...I added a second white background layer and it fixed it...really odd.