.mov files just quit working in VP15

ingeborgdot wrote on 1/21/2019, 4:01 PM

I have been working with .mov files for a long time with my VP. In fact I just worked with some this morning and then this afternoon I got a .mov file and went to put it in my VP15 and there was only sound and no video. No matter what I do it won't load the video. I went back to previous stuff I had done and even finished that had .mov files in them and it now shows the media for the .mov clips are offline. What happened and what can I do to fix it.

There was no updates or anything.



Musicvid wrote on 1/21/2019, 4:08 PM

There are as many flavors of MOV files as there are jelly beans in a ten gallon jar.

Start here:


ingeborgdot wrote on 1/21/2019, 4:37 PM

Why would .mov files that I have in projects just suddenly now stop working when they worked before? Projects that I have completed and rendered and now I went back in and they don't work??????

ingeborgdot wrote on 1/21/2019, 4:48 PM

Complete name               : O:\past dieters.mov
Format                      : MPEG-4
Format profile              : QuickTime
Codec ID                    : qt   0000.02 (qt  )
File size                   : 3.75 GiB
Duration                    : 5 min 24 s
Overall bit rate mode       : Variable
Overall bit rate            : 99.5 Mb/s
Encoded date                : UTC 2019-01-21 20:15:19
Tagged date                 : UTC 2019-01-21 20:15:19
Writing library             : Apple QuickTime

ID                          : 1
Format                      : MPEG Video
Format version              : Version 2
Format profile              : High@High 1440
Format settings, BVOP       : No
Format settings, Matrix     : Default
Format settings, GOP        : N=1
Codec ID                    : xd59
Duration                    : 5 min 24 s
Bit rate mode               : Variable
Bit rate                    : 93.0 Mb/s
Maximum bit rate            : 100.0 Mb/s
Width                       : 1 280 pixels
Height                      : 720 pixels
Display aspect ratio        : 16:9
Frame rate mode             : Constant
Frame rate                  : 59.940 (60000/1001) FPS
Standard                    : NTSC
Color space                 : YUV
Chroma subsampling          : 4:2:2
Bit depth                   : 8 bits
Scan type                   : Progressive
Compression mode            : Lossy
Bits/(Pixel*Frame)          : 1.683
Time code of first frame    : 14:09:55:22
Time code source            : Group of pictures header
GOP, Open/Closed            : Closed
Stream size                 : 3.51 GiB (93%)
Language                    : English
Encoded date                : UTC 2019-01-21 20:15:19
Tagged date                 : UTC 2019-01-21 20:15:19

ID                          : 2
Format                      : PCM
Format settings             : Little / Signed
Codec ID                    : in24
Duration                    : 5 min 24 s
Bit rate mode               : Constant
Bit rate                    : 4 608 kb/s
Channel(s)                  : 4 channels
Sampling rate               : 48.0 kHz
Bit depth                   : 24 bits
Stream size                 : 178 MiB (5%)
Language                    : English
Encoded date                : UTC 2019-01-21 20:15:19
Tagged date                 : UTC 2019-01-21 20:15:19

ID                          : 3
Type                        : Time code
Format                      : QuickTime TC

ingeborgdot wrote on 1/21/2019, 4:55 PM

  Name: past dieters.mov
  Folder: F:\Capture\Prohealth\pro
  Type: QuickTime
  Size: 3.94 GB (4,029,624,320 bytes)
  Created: Monday, January 21, 2019, 2:33:49 PM
  Modified: Monday, January 21, 2019, 2:15:19 PM
  Accessed: Monday, January 21, 2019, 2:33:49 PM
  Attributes: Archive

  Audio: 00:05:24.024, 48,000 Hz, 32 Bit (IEEE Float), 4 Channel, 24-bit Integer

  [GUDE]: {7BB3FE15-954A-4E75-B5E1-45EE98F74990}
  [TCFM]: 25769803782

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

  Name: qt7plug.dll
  Folder: C:\Program Files\VEGAS\VEGAS Pro 15.0\FileIO Plug-Ins\qt7plug
  Format: QuickTime 7
  Version: Version 15.0 (Build 416)
  Company: MAGIX Computer Products Intl. C

ingeborgdot wrote on 1/21/2019, 4:57 PM

Do I maybe need to update a codec??

john_dennis wrote on 1/21/2019, 6:01 PM

Share a small sample file on a cloud share site and let us take a whack at it.

My main system:
Motherboard: Asus X99-AII
CPU: Intel i7-6850K
GPU: Sapphire Radeon RX480-8GB
RAM: Corsair Dominator (4 x 4 GB) DDR4 2400
Disk O/S & Programs: Intel SSD 750 (400 GB)
Disk Active Projects: 1TB & 2TB WD BLACK SN750 NVMe Internal PCI Express 3.0 x4 Solid State Drives
Disk Other: WD Ultrastar/Hitachi Hard Drives: WDBBUR0080BNC-WRSN, HGST HUH728080ALE600, 724040ALE640, HDS3020BLA642
Case: LIAN LI PC-90 Black Aluminum ATX Full Tower Case
CPU cooling: Corsair Hydro series H115i
Power supply: SeaSonic SS-750KM3 750W 80 PLUS GOLD Certified Full Modular Active PFC Power Supply
Drive Bay: Kingwin KF-256-BK 2.5" and 3.5" Trayless Hot Swap Rack with USB 3
Sound card: Crystal Sound 3 on motherboard. Recording done on another system.
Primary Monitor: Asus ProArt PA248q (24" 1920 x 1200)
O/S: Windows 10 Pro 22H2, Build 19045.2130

Camera: Sony RX10 Model IV


ingeborgdot wrote on 1/21/2019, 6:19 PM



This is a file that won't work on my VP 15. It worked a month ago but not now. It comes from a TriCaster with Advanced Edition. I hope this works for you. Thanks.

ingeborgdot wrote on 1/21/2019, 6:35 PM

When I click on the video in the explorer the lower reads

Video:Stream attributes could not be determined The audio section is fine.

Kinvermark wrote on 1/21/2019, 6:48 PM

I am willing to test it, but you need to give access to the google drive.

ingeborgdot wrote on 1/21/2019, 6:55 PM

Does it not open? I have not really ever shared. Don't I need your email?


Kinvermark wrote on 1/21/2019, 7:03 PM

OK, that works. Will try.

Kinvermark wrote on 1/21/2019, 7:11 PM

So, works fine in Vegas 16, but not in 14 or in quicktime player or windows 10 player. Seems like a missing codec as you suggested. Will have a tinker....

ingeborgdot wrote on 1/21/2019, 7:16 PM

After I saw that it did not work for you in 14, and you thought a codec will work, I went and tried the NewTek codecs on their site. It now works. YEAH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks for getting my brain going.

Kinvermark wrote on 1/21/2019, 7:24 PM

Yep, just downloaded the NewTek codec and Vegas 14 works too. Welcome. :)