RESOLVED Upgraded to Win10, import MTS file only gets audio, no video

MikeLV wrote on 1/23/2020, 6:42 PM

I finally completed the upgrade to Windows 10. What a nightmare. Took forever to get sound working because there was no driver for my sound card for Win10 but found some workaround online.

Reinstalled Vegas without any problems. But now when I drag an MTS file onto the timeline, I only get audio, and no video. Also seems to be happening with some, but not all, AVI files. MOV and MP4 all seem to load up ok.

Does anyone know how to fix this issue?

Comments

john_dennis wrote on 1/23/2020, 7:43 PM

https://www.vegascreativesoftware.info/us/forum/vp-17-update-2-has-broken-my-mts-files--117791/#ca734783

 

fifonik wrote on 1/23/2020, 7:45 PM

Have you updated chipset/GPU/audio drivers manually?

Could you provide MediaInfo for these files?

Camcorder: Panasonic X1500 + DJI OSMO Action 6

Desktop: MB: MSI B650M Gaming Plus WIFI, CPU: AMD Ryzen 9700X, RAM: G'Skill 64 GB DDR5@6000, Graphics card: XFX RX-7900 XTX 24GB, SSD: Seagate FireCuda 530R2 (NVMe, OS), Samsung 970 Evo+ 1TB (NVMe, source footage), HDD WD 4TB, HDD Toshiba 4TB, OS: Windows 10 Pro 22H2

NLE: Vegas Pro [Edit] 11, 12, 13, 15, 17, 18, 19, 22

Author of FFMetrics and FFBitrateViewer

MikeLV wrote on 1/23/2020, 7:53 PM

Thank you for the link, I will read over that thread and see what I come up with.

GPU and audio is working okay. Actually, I was not able to install the Radeon software package. Ran into some kind of error. however I was able to update the driver by manually, by going to device manager, and pointing to the unpacked installation folder, to find the updated driver file and that worked.

Musicvid wrote on 1/23/2020, 7:59 PM

Doing MTS daily here, Win10, VP14, no issues.

MikeLV wrote on 1/24/2020, 10:18 AM

Could you provide MediaInfo for these files?

General
ID                                       : 0 (0x0)
Complete name                            : \00460_20190509_123321.mts
Format                                   : BDAV
Format/Info                              : Blu-ray Video
File size                                : 787 MiB
Duration                                 : 4 min 38 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 23.7 Mb/s
Maximum Overall bit rate                 : 24.0 Mb/s
Recorded date                            : 2019-05-09 12:28:41-07:00
Writing application                      : Canon

Video
ID                                       : 4113 (0x1011)
Menu ID                                  : 1 (0x1)
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Format settings, GOP                     : M=3, N=15
Codec ID                                 : 27
Duration                                 : 4 min 38 s
Bit rate mode                            : Variable
Bit rate                                 : 22.5 Mb/s
Maximum bit rate                         : 22.7 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan type, store method                  : Separated fields
Scan order                               : Top Field First
Bits/(Pixel*Frame)                       : 0.362
Stream size                              : 746 MiB (95%)

Audio
ID                                       : 4352 (0x1100)
Menu ID                                  : 1 (0x1)
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : 129
Duration                                 : 4 min 38 s
Bit rate mode                            : Constant
Bit rate                                 : 256 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Delay relative to video                  : -67 ms
Stream size                              : 8.51 MiB (1%)
Service kind                             : Complete Main

@Musicvid, in another thread, you said this:
https://www.vegascreativesoftware.info/us/forum/the-dreaded-codec-issue--116833/#ca727270
About installing the x264vfw codec - do you think that might solve the problem I've described? I'm trying to avoid installing anything I don't need in this system to keep in smooth running.

Or should I perhaps try what @NickHope said here about so4compoundplug:
https://www.vegascreativesoftware.info/us/forum/avc-xavc-s-issues-in-vp15-16-try-disabling-so4compoundplug-dll--108345/

Musicvid wrote on 1/24/2020, 11:13 AM

No Mike, MTS files are not AVI.

There is nothing wrong with your MTS files either.

Are they broadcast recordings? You need VideoRedo for that.

MikeLV wrote on 1/24/2020, 11:23 AM

No, they're the same files from my Canon camcorder that I've been using, nothing special about them, and they've worked, until Windows 10 that is

fifonik wrote on 1/24/2020, 4:44 PM

As you mentioned that GPU driver could not be installed normal way after W7 => W10 upgrade, I think something went wrong with it.

You should be able to roll back to W7 or you may try to install W10 over W10 that often fixing some errors while preserving your data (this helped me once). Unfortunately, in last case you may lose the ability to roll back to W7 (I might be wrong).

I would try to manually install all required drivers downloaded from manufacturer web sites (started from MB chipset driver). To understand what driver require update I'd use some Driver Update programs like DriverEasy (DO NOT ALLOW SUCH PROGRAMS TO INSTALL DRIVERS, ONLY USE THEM TO CHECK IF NEW DRIVER AVAILABLE).

I'd try to use AMD drive cleanup utility to uninstall all AMD drivers and install it normal way. When you installed the GPU driver from device manager it is possible that some libraries required to GPU acceleration were not installed correctly and so you have the issue.

Camcorder: Panasonic X1500 + DJI OSMO Action 6

Desktop: MB: MSI B650M Gaming Plus WIFI, CPU: AMD Ryzen 9700X, RAM: G'Skill 64 GB DDR5@6000, Graphics card: XFX RX-7900 XTX 24GB, SSD: Seagate FireCuda 530R2 (NVMe, OS), Samsung 970 Evo+ 1TB (NVMe, source footage), HDD WD 4TB, HDD Toshiba 4TB, OS: Windows 10 Pro 22H2

NLE: Vegas Pro [Edit] 11, 12, 13, 15, 17, 18, 19, 22

Author of FFMetrics and FFBitrateViewer

MikeLV wrote on 1/25/2020, 12:57 PM

@fifonik Thanks for your input. I got the free version Driver Easy and updated everything (what a handy program to find drivers that are normally hard to find, or even know that need updating) After updating everything, including getting the radeon adrenalin software installed, I'm glad to say that the MTS files are loading up properly again. Thanks again!

fifonik wrote on 1/25/2020, 5:16 PM

So it turned out that some incorrectly installed drivers caused the issue.

Have you updated drivers one by one? If so, was you able to identify what driver caused the issue?

P.S. I'm using Driver Easy myself (payed version). Tried some other similar programs (Driver Booster, Driver Max) but decided to use Driver Easy as it is the best in my case. However, I'm only updating drivers through the program that I absolutely sure. For example, I do not updating GPU and audio drivers.

P.P.S. You can mark it as resolved to help other people with similar issue.

Camcorder: Panasonic X1500 + DJI OSMO Action 6

Desktop: MB: MSI B650M Gaming Plus WIFI, CPU: AMD Ryzen 9700X, RAM: G'Skill 64 GB DDR5@6000, Graphics card: XFX RX-7900 XTX 24GB, SSD: Seagate FireCuda 530R2 (NVMe, OS), Samsung 970 Evo+ 1TB (NVMe, source footage), HDD WD 4TB, HDD Toshiba 4TB, OS: Windows 10 Pro 22H2

NLE: Vegas Pro [Edit] 11, 12, 13, 15, 17, 18, 19, 22

Author of FFMetrics and FFBitrateViewer

MikeLV wrote on 1/25/2020, 7:19 PM

Yep one by one, the free version makes it a little tedious, but I figure it's only going to be a lot of updates at the onset of a fresh system. I didn't even attempt to try and identify what was causing the issue, that would have added a lot more hours to the ordeal.