vkmast wrote on 2/21/2019, 7:17 AM

Hi. The related FAQ is here. Or contact Support (also in case you may need to reset your "installation count", after an unspecified number of installations of SCS/ Sony products on different or updated PCs, see FAQ item 9).

j-v wrote on 2/21/2019, 7:29 AM

But when I run the .exe, it says

Can you show through a screenshot which .exe you try to run?
Looks it equal to a former Studio 10 as this one?

heidi-huff wrote on 2/21/2019, 7:31 AM

The .exe looks like this

j-v wrote on 2/21/2019, 8:20 AM

Strange numbers, I can't compare because I owned not 11 but from the others I have those buildnumbers do not exist.

vkmast wrote on 2/21/2019, 9:19 AM

Maybe not so strange. AFAICR, VMSP 10 had no updates. The dl managers do not have build numbers.

j-v wrote on 2/21/2019, 10:30 AM

I could download that file through te Waybackmachine and it installed very quick.
Installing such a file has nothing to do with the number of registered installations, because registering takes place after installing. I made a screengrabvideo of the installation and using it as trial playing a 2,7 K Gopro files in a FHD 50p projectsetting.
Nothing wrong on a Windows10 installation, so the hardware of @heidi-huff must give the problem but I don't know any spec of it.

heidi-huff wrote on 2/21/2019, 11:40 AM

Hi. The related FAQ is here. Or contact Support (also in case you may need to reset your "installation count", after an unspecified number of installations of SCS/ Sony products on different or updated PCs, see FAQ item 9).

My issue was #6 on the FAQ. Thank you so much!

j-v wrote on 2/21/2019, 11:53 AM

👍

Your the second user who reported that solution today!

vkmast wrote on 2/21/2019, 12:05 PM

@heidi-huff thank you for coming back and confirming the solution that worked for you. Much appreciated.