Comments

vkmast wrote on 2/21/2019, 7:17 AM

Hi. The related FAQ is here. Or contact Support (also in case you may need to reset your "installation count", after an unspecified number of installations of SCS/ Sony products on different or updated PCs, see FAQ item 9).

j-v wrote on 2/21/2019, 7:29 AM

But when I run the .exe, it says

Can you show through a screenshot which .exe you try to run?
Looks it equal to a former Studio 10 as this one?

met vriendelijke groet
Jan

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362,295 CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed
Both Nvidia GPU's have driver version 431.86 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

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heidi-huff wrote on 2/21/2019, 7:31 AM

The .exe looks like this

j-v wrote on 2/21/2019, 8:20 AM

Strange numbers, I can't compare because I owned not 11 but from the others I have those buildnumbers do not exist.

Last changed by j-v on 2/21/2019, 8:22 AM, changed a total of 1 times.

met vriendelijke groet
Jan

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362,295 CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed
Both Nvidia GPU's have driver version 431.86 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

vkmast wrote on 2/21/2019, 9:19 AM

Maybe not so strange. AFAICR, VMSP 10 had no updates. The dl managers do not have build numbers.

j-v wrote on 2/21/2019, 10:30 AM

I could download that file through te Waybackmachine and it installed very quick.
Installing such a file has nothing to do with the number of registered installations, because registering takes place after installing. I made a screengrabvideo of the installation and using it as trial playing a 2,7 K Gopro files in a FHD 50p projectsetting.
Nothing wrong on a Windows10 installation, so the hardware of @heidi-huff must give the problem but I don't know any spec of it.

met vriendelijke groet
Jan

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362,295 CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed
Both Nvidia GPU's have driver version 431.86 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

heidi-huff wrote on 2/21/2019, 11:40 AM

Hi. The related FAQ is here. Or contact Support (also in case you may need to reset your "installation count", after an unspecified number of installations of SCS/ Sony products on different or updated PCs, see FAQ item 9).

My issue was #6 on the FAQ. Thank you so much!

j-v wrote on 2/21/2019, 11:53 AM

👍

Your the second user who reported that solution today!

met vriendelijke groet
Jan

Camera : Pan X900, GoPro Hero7 Hero Black, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W10, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti.
Laptop  :Asus ROG GL753VD, W10 home, version 1903 build 18.362,295 CPU i7 7700HQ, 16 GB RAM, GeF. GTX 1050 (2 GB) + Int. HD Graphics 630(2GB).VP 16,17 and VMS PL 16 are installed
Both Nvidia GPU's have driver version 431.86 Studio Driver, desktop the Studio DHC driver
TV      :LG 4K 55EG960V

Dutch video tutorials for beginners

My slogan is: BE OR BECOME A STEMCELL DONOR !!!

vkmast wrote on 2/21/2019, 12:05 PM

@heidi-huff thank you for coming back and confirming the solution that worked for you. Much appreciated.