Comments

vkmast wrote on 10/24/2020, 1:51 PM

Yes, if it is a recent purchase. See https://www.vegascreativesoftware.info/us/support/article/revoke-order-return-right-of-withdrawal--1515/

EqualSc7 wrote on 10/24/2020, 1:58 PM

Yes, if it is a recent purchase. See https://www.vegascreativesoftware.info/us/support/article/revoke-order-return-right-of-withdrawal--1515/

yes i bought it yesterday but when I go to that page it tells me it doesn't exist

 

EqualSc7 wrote on 10/24/2020, 1:59 PM

oh nevermind

 

Kenneth-Underwood wrote on 2/8/2021, 2:14 AM

Yes, if it is a recent purchase. See https://www.vegascreativesoftware.info/us/support/article/revoke-order-return-right-of-withdrawal--1515/

i have had vegas for over a year now and i am just getting issues. how could i get a refund?

Jack S wrote on 2/8/2021, 5:16 AM

@Kenneth-Underwood i have had vegas for over a year now and i am just getting issues.

If you've had it for over a year without issues, it's obvious that something has happened to your system that's conflicting with Movie Studio.
I suggest you start your own thread and give details of your issues.

My system
Dell XPS 8700 (I know, it's a little outdated)
Windows 10 Home (x64)
3.1 GHz Intel Core i5-4440
16GB RAM
NVIDIA GeForce GTX 1050 Ti display adapter
System drive Samsung SSD 850 EVO 250GB

Camcorder
SONY Handycam HDR-XR550VE

vkmast wrote on 2/8/2021, 5:27 AM

@Jack S he started his own thread here.

Jack S wrote on 2/8/2021, 5:46 AM

@vkmast Thanks. It appears that I was about 6 minutes late.😉

My system
Dell XPS 8700 (I know, it's a little outdated)
Windows 10 Home (x64)
3.1 GHz Intel Core i5-4440
16GB RAM
NVIDIA GeForce GTX 1050 Ti display adapter
System drive Samsung SSD 850 EVO 250GB

Camcorder
SONY Handycam HDR-XR550VE

james-donnel wrote on 4/14/2021, 9:57 PM

How do you get a refund from this company almost impossible

vkmast wrote on 4/15/2021, 2:38 AM

Regarding refunds, you need to inspect the current MAGIX General Terms and Conditions for your area linked below (or try the email addresses mentioned in them). Unfortunately the policy has changed recently.

https://www.magix.com/int/terms-and-conditions/

https://www.magix.com/us/terms-and-conditions/