Vegas Pro Online purchase but no eMail confirmation.

Christopher-Tyler wrote on 6/22/2022, 8:47 AM

I purchased Vegas Pro online yesterday, price has been charged to my card, I have received an invoice and the purchases appear in "My Account" but no email with activation codes etc (it is NOT in Junk file) details.

Computer = Windows 11 Laptop

Invoice No. : AR8073212 Customer No. : E867206 Date
Order No. : Supplier No. : :
:
Receipt No. : IAU7518281 Del. Note-No. : LI8062820 Salesperson :
22.06.22
Delivery Date 22.06.22
OHNE VER
Tracking No. : Delivery Term : E-Mail

Comments

vkmast wrote on 6/22/2022, 9:07 AM

"If you have not received the confirmation email, please contact our customer support, specifying your order number, under: shop@magix.net" (from the "Thank you for your order" document from MAGIX)

@Christopher-Tyler

Christopher-Tyler wrote on 6/22/2022, 9:30 AM

All very good, but the ONLY thing I received from Magix was the Invoice!

vkmast wrote on 6/22/2022, 10:11 AM

So, please contact their customer support, specifying your order number, under: shop@magix.net

Or Online Live Chat (advice here)

@Christopher-Tyler

Christopher-Tyler wrote on 6/22/2022, 10:20 AM

Trying that, silence so far But thanks for trying.

Why do they make it so difficult to actually get support?

 

vkmast wrote on 6/22/2022, 10:27 AM

Do you mean that you cannot send an email to that address? Please note that the response may not be instant and may take a day or two. And Live Chat has a limited time window.

@Christopher-Tyler

Christopher-Tyler wrote on 6/22/2022, 10:54 AM

No, my email has gone into the ether but no response yet.

I did not have that email address until you gave it to me, or any other direct email address to the support group, if they exist. They do not make things easy.

vkmast wrote on 6/22/2022, 11:05 AM

Sorry that you have this negative experience. I've always received all necessary details when purchasing from the Online Shop at www.vegascreativesoftware.com

Christopher-Tyler wrote on 6/22/2022, 11:09 AM

Not your fault, I’ve used Vegas since 2008 without needing to call on support before,

Howard-Vigorita wrote on 6/23/2022, 11:57 AM

@Christopher-Tyler I had that problem and my work-around was to set up a free temporary gmail account which allows me to receive Magix email. Last time I looked, Magix DNS also had a proprietary security key for Outlook so those accounts might also work. Only an issue in places like the US where email server authentication is strictly enforced.

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Christopher-Tyler wrote on 6/23/2022, 12:33 PM

Thank you for your thoughts and suggestions. I do not have any problem receiving email from Magix, my problem is getting Magix to send me an email!

but thanks anyhow

Christopher-Tyler wrote on 6/23/2022, 12:43 PM

STOP PRESS: Have just received necessary information from Magix,

Thank you Magix and all who tried to help me.

vkmast wrote on 6/23/2022, 12:49 PM

Good. Case closed? 🙂

Christopher-Tyler wrote on 6/23/2022, 1:01 PM

Yes