How do I get my customer number for canceling a contract?

Outletika wrote on 10/14/2022, 9:02 AM

No matter how hard I try I can't seem to find my customer number. I need my customer number because I want to cancel my Vegas Pro 365 contract before it renews/restarts in April next year. It says on the Vegas Pro website that I need to send an email to infoservice@magix.net that says I want to cancel my Vegas Pro 365 contract and it needs to include my customer number. I'm aware that it says I can only do this a month before the contract ends. I just want to get this process of figuring everything out done before I forget. I'm pretty sure I have searched everywhere trying to find the answer to this, hopefully I didn't miss some obvious information. Thanks for any help anybody can give me on this problem that probably has a really simple solution.

Comments

vkmast wrote on 10/14/2022, 9:43 AM

@Outletika use your order number and send an email to infoservice@magix.net to cancel your subscription.

Note that you need to cancel earlier than a month before (annual) or earlier than a day before (monthly).

VEGAS Edit/Pro/Post 365 annual subscriptions:

Subscription and cancellation conditions: VEGAS Edit 365 will be available immediately after payment and activation. The charge for the minimum term is payable as a single sum upon conclusion of the contract. The minimum term begins on the date of purchase. The contractual period of VEGAS Edit 365 will be automatically extended by 12 months at a time until you cancel the agreement. You will be informed well in advance if the extension rate or taxes included change. A cancellation is possible up to 1 month before the end of the contract period. To cancel the contract, please send an email stating your customer number to: infoservice@magix.net

Monthly subscriptions:

Subscription and cancellation conditions: VEGAS Edit 365 will be available immediately after payment and activation. The charge for the minimum term is payable as a single sum upon conclusion of the contract. The minimum term begins on the date of purchase. The contractual period of VEGAS Edit 365 will be automatically extended by one month at a time until you cancel the agreement You will be informed well in advance if the extension rate or taxes included change. A cancellation is possible up to 1 day before the end of the contract period. To cancel the contract, please send an email stating your customer number to: infoservice@magix.net

Outletika wrote on 10/14/2022, 10:06 AM

@Outletika use your order number and send an email to infoservice@magix.net to cancel your subscription.

Note that you need to cancel earlier than a month before (annual) or earlier than a day before (monthly).

VEGAS Edit/Pro/Post 365 annual subscriptions:

Subscription and cancellation conditions: VEGAS Edit 365 will be available immediately after payment and activation. The charge for the minimum term is payable as a single sum upon conclusion of the contract. The minimum term begins on the date of purchase. The contractual period of VEGAS Edit 365 will be automatically extended by 12 months at a time until you cancel the agreement. You will be informed well in advance if the extension rate or taxes included change. A cancellation is possible up to 1 month before the end of the contract period. To cancel the contract, please send an email stating your customer number to: infoservice@magix.net

Monthly subscriptions:

Subscription and cancellation conditions: VEGAS Edit 365 will be available immediately after payment and activation. The charge for the minimum term is payable as a single sum upon conclusion of the contract. The minimum term begins on the date of purchase. The contractual period of VEGAS Edit 365 will be automatically extended by one month at a time until you cancel the agreement You will be informed well in advance if the extension rate or taxes included change. A cancellation is possible up to 1 day before the end of the contract period. To cancel the contract, please send an email stating your customer number to: infoservice@magix.net

Is the order number the same thing as the contract number? If it isn't the same thing then where do i find my order number?

vkmast wrote on 10/14/2022, 10:08 AM

Use whatever number you have to identify your contract.