Intel HEVC fails to start, "The reason for the error could not be dete

Joey-Dumont wrote on 1/21/2021, 8:35 PM

I have Vegas Pro 14.0 (build 270) 64-bit, running on Windows 10.

I tried to render a video with the Intel HEVC template, but got the rather puzzling error right at the start of the render:

This exact template has worked in the past, it stopped working just recently.

I have tried to start VEGAS with both the integrated Intel graphics card, and with my NVIDIA GT 755M, and they both give the same error. I also tried to "factory reset" VEGAS by holding Ctrl+Shift when starting it, and I also got the same error.

I can render with other templates, but the Intel template gave the best results, including some nice automatic audio normalization that I couldn't replicate in other templates.

How can I troubleshoot this specific template?

Comments

RogerS wrote on 1/21/2021, 9:22 PM

Just in case, could you get rid of the hyphen and try again?

Joey-Dumont wrote on 1/22/2021, 5:33 AM

It unfortunately didn't work...

Musicvid wrote on 1/22/2021, 5:56 AM

Post your file properties and also a screenshot of your project and render templates:

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

Joey-Dumont wrote on 1/23/2021, 9:45 PM

Here's an example of the file properties. I have about a dozen other videos, and MP3 songs.

And the render template is one of the default ones.

 

Is that what you needed?

walter-i. wrote on 1/24/2021, 3:17 AM
 

Is that what you needed?

@Joey-Dumont

As far as I understand @Musicvid he wanted this information from you:

Joey-Dumont wrote on 3/20/2021, 8:41 PM

Hi!

Here are the screenshots.

MediaInfo for one of the sources.

Project properties:

Default Intel HVEC:

walter-i. wrote on 3/21/2021, 3:20 AM

As indicated in the detailed description of point 1, please copy all the info from Mediainfo in here

Joey-Dumont wrote on 3/21/2021, 12:47 PM 
General
Complete name                            : C:\Users\Joey\Desktop\Videos\VID_20171128_175343.mp4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 2
Codec ID                                 : mp42 (isom/mp42)
File size                                : 9.12 MiB
Duration                                 : 18 s 344 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 4 172 kb/s
Encoded date                             : UTC 2017-11-29 01:21:36
Tagged date                              : UTC 2017-11-29 01:21:36

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 18 s 29 ms
Bit rate                                 : 4 143 kb/s
Width                                    : 1 080 pixels
Height                                   : 1 920 pixels
Display aspect ratio                     : 0.563
Frame rate mode                          : Variable
Frame rate                               : 29.785 FPS
Minimum frame rate                       : 29.782 FPS
Maximum frame rate                       : 29.801 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.067
Stream size                              : 8.91 MiB (98%)
Title                                    : ISO Media file produced by Google Inc. Created on: 11/28/2017.
Encoded date                             : UTC 2017-11-29 01:21:36
Tagged date                              : UTC 2017-11-29 01:21:36
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 18 s 344 ms
Bit rate mode                            : Variable
Bit rate                                 : 93.6 kb/s
Channel(s)                               : 1 channel
Channel layout                           : C
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 210 KiB (2%)
Title                                    : ISO Media file produced by Google Inc. Created on: 11/28/2017.
Encoded date                             : UTC 2017-11-29 01:21:36
Tagged date                              : UTC 2017-11-29 01:21:36

 

walter-i. wrote on 3/21/2021, 2:10 PM

A variable frame rate is often the cause of Vegas Pro not being able to handle media files well.
Try transcode the file with e.g.: Handbrake to a constant frame rate. 

JN- wrote on 3/21/2021, 8:06 PM

@Joey-Dumont Theres a util VFR2CFR , see my signature for download link. wwaags HOS utils also can do that with no quality loss.

---------------------------------------------

VFR2CFR, Variable frame rate to Constant frame rate link to zip here.

Copies Video Converts Audio to AAC, link to zip here.

Convert 2 Lossless, link to ZIP here.

Convert Odd 2 Even (frame size), link to ZIP here

Benchmarking Continued thread + link to zip here

Codec Render Quality tables zip

---------------------------------------------

PC ... Corsair case, own build ...

CPU .. i9 9900K, iGpu UHD 630

Memory .. 32GB DDR4

Graphics card .. MSI RTX 2080 ti

Graphics driver .. latest studio

PSU .. Corsair 850i

Mboard .. Asus Z390 Code

 

Laptop… XMG

i9-11900k, iGpu n/a

Memory 64GB DDR4

Graphics card … Laptop RTX 3080

Howard-Vigorita wrote on 3/22/2021, 9:09 AM

I'm getting the exact same result trying to use the Intel HEVC encoder presets on my Dell xps-15 laptop. Vegas v18 482 update w/latest Intel 9316 driver. Same result no matter what clip formats I put on the timeline. The Magix HEVC (Nvenc & Intel Qsv) presets work great, however. They seem to have the same bit-rate options as the Intel HEVC presets... can even select 10-bit encoding and NV Enc has lossless encoding... but no option for alpha channel.