Terrible performance for editing video in Vegas 15

dez123-vaghy wrote on 11/21/2017, 6:36 PM

I recently upgraded to Vegas 15. I am most dissapointed in the performance of this program. I have contacted support on 2 occasions and they have replied but with no suggestions. Apparantly they can not reproduce my problem which I highly doubt.

I have read other peoples dismay for the same problem I am facing. I recently ugraded my system so that I would get better performance in my editing. NVIDIA GeForce GTX 1060 6GB CPU Ryzen 7 1700 MSI motherboard B350 overclocked to 4Gig.

My issue is that I cannot see my transitions from one clip to another. It jumps and freezes frames. How can an editor edit a movie in these conditions. Why am I paying for a product that is in Beta form.

I have tried to do the fix which seems to be popular. Disabling so4compoundplug.dll. This fixes the editing experience however the program crashes every 30 seconds, which means I have to save my work every 10 seconds.

I also have tried the obvious things such as reducing resolution in the monitor window and have tried all sorts of sizes with no difference to the performance issues. I use Dji Files, Go pro files, and Sony A7S as my source data.

Since Vegas 14 doesn't display this problem, I am forced to work with it again. No problems I suppose other than disappointment.

Is there a fix schduled for this very soon, or how can I get my money back

 

 

Comments

monoparadox wrote on 11/21/2017, 7:05 PM

What are your source files? Resolution, datarate, framerate, etc.

dez123-vaghy wrote on 11/21/2017, 7:15 PM

DJI Fantom 4 pro plus AVC 60 frames a second 1920x1080 MP4

Sony AVC 60 frames a second 1920x1080 MP4

dez123-vaghy wrote on 11/21/2017, 7:18 PM

This video shows real time what I am experiencing. The point is that all my transitions are soft and the footage moves all of the time. I sync the middle of the fade to the beat. There is no way in which this can be achieved with performance such as this. Do the developers understand the problem? It seems I am not alone.

Musicvid wrote on 11/21/2017, 8:40 PM

Have you tried prerendering your transitions?

dez123-vaghy wrote on 11/21/2017, 9:15 PM

Most kind of you to suggest, however in a fast edit, one chooses a moment in time for a segment, and you move onto the next and then the next to build your story, then you go back and tweak what you have which requires finessing and changing the lengths of your clips as well as the length of the transition. Can you imagine the workflow to pre-render in edit? Truly I had to apply the fix of disabling so4compoundplug.dll so that I could actually see what was going on in the transition and live with the program crashing every 30 seconds (I shit you not) to finish my work. I undid the fix to show this forum how poor the performance is. It is impossible to edit the way the program comes to us. Why is performance fine in 14?

alejandro-alonso wrote on 11/21/2017, 9:24 PM

it is most definitely nothing but a beta version and we bought it...very disappointed

dez123-vaghy wrote on 11/21/2017, 9:32 PM

Great, so this confirms it. Wonderful. Oh well, I guess at least there is 14, or an opportunity to finally learn Resolve. Thing is I am used to this, and I like some of the features.

Former user wrote on 11/21/2017, 9:41 PM

It is impossible to edit the way the program comes to us. Why is performance fine in 14?

Have you tried disabling your Nvidia GPU, & playback timeline again. Is there any difference?

My old I7 can playback video on timeline more smoothly than yours does with a GPU (with example not using complex GPU plugins) which isn't right

dez123-vaghy wrote on 11/21/2017, 10:08 PM

Its a tiny bit better. Not as good as 14 however. Will play around with it on next edit. Thanks.

monoparadox wrote on 11/21/2017, 10:32 PM

I regularly edit Phantom 4 Pro footage such as yours using Vegas 15. My video board is a Radeon R9-280. H265 footage can slow things down, but generally H264 works fine on my box, a simple Dell I7. I set video preview to best/half for 1080p on my monitor. Virtually any problem I've had with Vegas since v.3 is driver related. Video/network/audio . . . make sure you're using the latest for your box. Beyond that I sometimes wonder what people have installed on their computer that gives them fits running Vegas. I stay away from third party codecs, etc whenever possible.

-- tom

joseph-w wrote on 11/22/2017, 12:20 AM

 

This video shows real time what I am experiencing. The point is that all my transitions are soft and the footage moves all of the time. I sync the middle of the fade to the beat. There is no way in which this can be achieved with performance such as this. Do the developers understand the problem? It seems I am not alone.

Great job on capturing and posting a video. Your link doesn't work (I think it's the edit link since you're the video owner). This is what the link should be (well it's embedded below / can't post the txt link I guess)

I understand your frustration based on the video #Howtogetworkdone:

I don't use a preview window but V15 became impossible to use due to slowdown/GUI repainting issues after a short period of use. That was during my trial. I want to upgrade for the super fast GPU rendering but I'm hoping they figure out why the reworked GUI (which I think is ugly) has caused the program to have these issues. The 2 main upgrades since V14 were GPU speed (amazing in my tests) and the dark GUI. V14 GUI was better and never redrew the screen everytime I clicked on something. I'm pretty sure the next build (update) should be coming soon so fingers crossed they have a resolution for your situation.
 

Kinvermark wrote on 11/22/2017, 12:44 AM

Seems to me that unless there is a Vegas 15 feature you absolutely need, then best to stick with Vegas 14 for now. I am confident that in time they will bring Vegas 15 at least up to the standard of 14, but why suffer needlessly in the interim.

NickHope wrote on 11/22/2017, 1:34 AM

Previous discussion on VP15 performance is here: https://www.vegascreativesoftware.info/us/forum/general-performance-issues-with-vegas-pro-15-216--109355/

The last few major releases of Vegas Pro all took a few updates to settle down. VP15 is still on its first update and isn't there yet. I'm still using VP14 and hoping that the big issues get fixed in the next VP15 update.

dez123-vaghy wrote on 11/22/2017, 8:08 AM

Thanks all for the responses. VP14 it is for now.

VEGASDerek wrote on 11/22/2017, 9:18 AM

I don't use a preview window but V15 became impossible to use due to slowdown/GUI repainting issues after a short period of use. That was during my trial. I want to upgrade for the super fast GPU rendering but I'm hoping they figure out why the reworked GUI (which I think is ugly) has caused the program to have these issues. The 2 main upgrades since V14 were GPU speed (amazing in my tests) and the dark GUI. V14 GUI was better and never redrew the screen everytime I clicked on something. I'm pretty sure the next build (update) should be coming soon so fingers crossed they have a resolution for your situation.

joseph-w,

We have not received any reports of issues with the GUI performance. Your problems, I believe, are unique as the work done with the GUI actually simplified and streamlined the painting of the interface in the application. If you could, it would be helpful for us if you elaborate as to exactly what you are seeing and how to reproduce the problems you are seeing with the GUI. Thanks.

wilvan wrote on 11/22/2017, 10:02 AM

I also noticed during a test with the trial of V15 that the FX window is re-drawing itself each time when applying an FX .  In my usual window lay-out ( since version 7 ) I have the FX window ( where one can adjust the parameters of the FX after having applied an FX  ) docked so that it does not pop-up anywhere it wants and everytime at a different spot ( never understood all that popping where it wants , love the after effects fixed lay-outs without surprises  ) .

This redrawing each time ( each time ! ) one applies an FX , causes delays and is disturbing . ( does not happen when it pops , of course , since it has to pop when not docked )

Did not continue with the trial and removed it ( still on sony's V13 and another NLE in meanwhile )

Will post a picture later , whenever this explanation does not explain what I mean , now a couple of days shooting outdoors.

 

 

Sony  PXW-FX9 and 2 x Sony PXW-Z280  ( optimised as per Doug Jensen Master Classes and Alister Chapman advices ) Sony A7 IV
2 x HP Z840 workstations , each as follows : WIN10 pro x 64 , 2 x 10 core Xeon E5-2687W V3 at 3.5 GHz , 256 GB reg ECC RAM , HP nvidia quadro RTX A5000 ( 24GB ), 3 x samsung 970 EVO Plus 1TB M.2 2280 PCIe 3.0 x4  , 3 x SSD 1TB samsung 860 pro , 3 x 3TB WD3003FZEX.
SONY Vegas Pro 13 build 453  ( user since version 4 ) , SONY DVDarch , SONY SoundForge(s) , SONY Acid Pro(s) , SONY Cinescore ( each year buying upgrades for all of them since vegas pro 4 )
(MAGIX) Vegas pro 14 ( bought it as a kind of support but never installed it )
SONY CATALYST browse 
Adobe Photoshop  CC 2025
Adobe After Effects CC 2025 & Adobe Media Encoder CC 2025
Avid Media Composer 2024.xx ( started with the FREE Avid Media Composer First in 2019 )
Dedicated solely editing systems , fully optimized , windows 10 pro x 64 
( win10 pro operating systems , all most silly garbage and kid's stuff of microsoft entirely removed , never update win 10 unless required for editing purposes or ( maybe ) after a while when updates have proven to be reliable and no needless microsoft kid's stuff is added in the updates )

Dee wrote on 11/22/2017, 2:56 PM

Thanks for your feedback, we do greatly appreciate it. As developers on VEGAS (and the rest of our team), it does concern us when you're not having optimal experiences with the software...actually...really bothers us :( Believe me, the last thing we want to hear are users staying on a previous release when we've worked hard to add value with requested new features and many bug fixes, with the goal to maintain performance and stability in a new release. And just to be clear, we do go through a rigorous beta cycle with dedicated beta testers which allows us to find, catch, and fix real world "in the field" issues prior to release.

I can tell you that we are vigorously investigating and solving many of the recent so4compoundplug.dll issues that will be in a future update. The issue here is that the older compoundplug.dll, while supporting older files well, doesn't support many newer .mp4s. The flip side is that the newer tech supports newer .mp4s but we're finding has some issues with the plethora of formats out there, we're working hard with dedicated team members to root these issues out asap.

To dez123-vaghy:

When you contacted customer service about performance issues, after having turned off so4compoundplug.dll, did they request your crash dump that you're experiencing every 30 seconds? This isn't cool and unacceptable, we'd like to look at your crash dump. Please contact customer service to get this to us. You could try turning off GPU acceleration in the Preferences->Video tab or make sure you're using the latest GPU drivers.

To wilvan:

I can't repro this issue, can you please give detailed info here or contact customer service with the specific FX (OFX video FX I assume) and your window layout.

With the holiday upon us, I can't say we'll be able to get back to you immediately, but will try to address these issues as soon as possible.

dez123-vaghy wrote on 11/22/2017, 3:29 PM

Hi I will help out in any way that I can. I do have in a text file the last series of logs after crashes. Should i post this here or should I send them anywhere in particular? I have an open ticket outlining my experience, a short video showing the performance issue and I even sent some dumps at one point. I have not had response for quite some time and that is why I finally joined the forum. If I can bear my way through another edit with all the crashes, I can send you all the text info of the dump information.

@Dee

dez123-vaghy wrote on 11/22/2017, 3:30 PM

Or I can just respond to the last ticket with this dump info.... I will do that now.

karma17 wrote on 11/23/2017, 3:54 AM

I have never jumped fully to 15. I have 14 on one system on one monitor, and 15 on another system on another monitor, and just dabble in 15 as the bugs seem to get worked out. I usually render out a version in 720 P and assess everything that way. I used Vegas for years but can't say I've ever been impressed with the playback in the preview window. I was just curious if all is good in 14, and in 15, does it matter what your preview playback settings are, or is it messed up no matter if in Draft, Preview, Good, Best, etc.. And does it matter at all if the window is docked within the program or the window is split off on another monitor. I've had issues with playback when the playback window is on a separate monitor.

Just curious.

Kinvermark wrote on 11/23/2017, 5:14 AM

Is this a general question or a suggestion for the OP?

I find that even though my system plays back 4k media fine, I always edit 4k projects with "Preview Auto" as this gives good playback rates through transitions and lower thirds, etc. so I can judge the pacing of edits. Using ram previews on short sections helps too. I will switch to an external monitor to get a closer look when doing colour grading and sharpening, etc. but don't need fast playback for that.

astar wrote on 11/23/2017, 11:18 AM

Personally. The video looks like Vegas is struggling to decode the frames of the DJI footage fast enough to keep up. I would try converting your DJI footage away from AVC/mp4-LongGOP and into something like Cineform, or AVC-Intra, or even ProRes. Make a duplicate project and test playback with with only the intra frame media on the timeline.

You could even try proxy editing for the DJI footage smoothness, then render the full material.

Conforming your source media can SERIOUSLY improve timeline playback, timeline scrubbing, and stability. You just need to figure out a workflow that works for you.

DJI and even AVC-Long GOP are distribution formats and not editing formats. Just because your camera shoots it, doesn't mean it's optimized for editing. You should post the "media info" on the DJI footage.

After so much time, I cannot figure-out what Sony/MAGIX are doing to not support the quirks of DJIs codec settings or container formats.

The hardware rig could be suspect too. I would have liked to see more details on the actual installed memory bandwidth. Also I wonder if the 1060 is actually doing much OpenCL for improving the timeline playback. The 1060 is a very mid range card, which generally means a gimped version of the flagship. Crashing every 30 seconds stinks of hardware stability/compatibility issues. Just because the whole system is not crashing doesn't mean the hardware is stable. Have you run the gambit of Memtest86+ and other system diagnostics? Have you tried Zero overclocking, and running the system in defaults speeds?

Does full screen playback on the 2nd monitor improve playback or is the same?

My guess is that Vegas14 is not seeing GPU resources, whereas VP15 is attempting to use them more and clearly failing.

 

dez123-vaghy wrote on 11/27/2017, 1:47 PM

Astar. Thanks for your input. A bunch of good ideas. I have been editing steady now with this setup the way I described above and Vegas 14 for the past few days. Not a problem. I don't have the time to troubleshoot 15. I have the 3rd Party LUT plugin for 14 which is probably the most important upgrade for me at the moment. Can you tell me for the record which video card is the right one for compatibility with Vegas? I would have invested in the right card off the start had I known better I suppose. Not worth the hassle of cutting corners. I don't have an opinion on cards only figured that a 6 gig card would have improved my experience which it has. I wish I could go full screen for the monitor window because frankly that was my objective. I like to see what I am editing.

mshenk07 wrote on 12/5/2017, 9:59 PM

For what it's worth, I am running with a GTX 1060 6GB and Vegas 15 on a new computer i purchased 3 weeks ago... I'm not using 4k material, but I am very impressed with the rendering of a typical 15 minute 4 layer video with lots of crops/ zooms, and some ColorFast 2 effects on the video bus, plus lots of animated titles throughout the video... It rendered in about double real time... this is a welcome relief after i spent the whole weekend trouble shooting Adobe CC without good results...

The only problem, after a 4 hour session of editing in Vegas 15, it seemed to crash about every half hour... But, wow, the rendering is awesome! (compared to my older PC with Vegas 13 and an older AMD card...) It seems the nature of the beast these days to try and get an editor that actually is semi glitch free... So far I'm basically happy with Vegas 15 except for those crashes...at least in 1080 30p rendering anyways...