AFAIK no, but they are actively looking for a resolution to this mistake. So you need to keep checking the forum.

AFAIK no, but they are actively looking for a resolution to this mistake. So you need to keep checking the forum.

alright

Just got an email from MAGIX. They know that this is an issue, and they are working on a fix/replacement.

Sounds promising. They're still advertising Superheroes with the MS Platinum 17 special Upgrade offer though in the product pages / online store.

Sounds promising. They're still advertising Superheroes with the MS Platinum 17 special Upgrade offer though in the product pages / online store.

Yeah. I still think they're working on it, so until they figure out a solid plan, I think they'll probably keep it on the website.

Anyone got any new updates other than what I got? I haven't gotten any follow-ups yet.

Anyone got any new updates other than what I got? I haven't gotten any follow-ups yet.

From FXHome:

We've been in touch with Magix, and this plugin was released mistakenly. Please contact Magix support, and they will provide you with an alternative plugin pack.

From Magix sales:

Thank you for your message. Due to this issue we are planing to provide a different plug-in (not yet determined) as a replacement which will be provided via email.

Anyone got any new updates other than what I got? I haven't gotten any follow-ups yet.

From FXHome:

We've been in touch with Magix, and this plugin was released mistakenly. Please contact Magix support, and they will provide you with an alternative plugin pack.

From Magix sales:

Thank you for your message. Due to this issue we are planing to provide a different plug-in (not yet determined) as a replacement which will be provided via email.

Magic said the same to me. I hope we both get replacements soon. :)

Glad that both of you have been directly informed by MAGIX.

j-user what did you do to receive that message? I've tried to find a place to email magix, but cannot seem to find anything

Glad that both of you have been directly informed by MAGIX.

 

Yeah, same.

j-user what did you do to receive that message? I've tried to find a place to email magix, but cannot seem to find anything

It was either the MAGIX Sales Department (https://support2.magix.com/customer/en/request) or was MAGIX Customer/Technical Support (https://www.vegascreativesoftware.info/us/support/search/?searchphrase=Errors+loading+plugins) (that option to contact them is at the bottom.) I did in fact ask both, but I don't know which responded. I would personally go with the Sales Department since it was a marketing issue.

This happened to me also, I got it with movie studio 17 platinum yesterday and none of the effects show up

Everyone who is having a problem should receive a replacement via email soon. I'd say today since they just recently changed the effect pack you get when you upgrade. I bet that will be the effect pack we're gonna get.

This is the current revised offer @j-user mentions.

Still haven't gotten an email... Anyone else?

I got an email saying it was a known problem and that they were working to resolve it, nothing else yet.

I got an email saying it was a known problem and that they were working to resolve it, nothing else yet.

Same here. It's been 8 days since I got the email saying that.

VEGASDerek. Please include me as one of the customers that bought VMSP 17 upgrade bundled with the Hitfilm pack but it does not integrate with my VMSP17. Please fix. Thank you!

@Joe-Engel4655 as others have suggested, try contacting MAGIX Sales. Hopefully they'll get around to providing "a different plug-in as a replacement --- via email" as they plan(ned) and thus informed a couple of users who posted above.

It has been almost 2 weeks now and I'm starting to get mad. I want my replacement effects pack as promised since I haven't heard ANYTHING about that since I got the email on the 8th. It's getting pretty annoying now.

It has been almost 2 weeks now and I'm starting to get mad. I want my replacement effects pack as promised since I haven't heard ANYTHING about that since I got the email on the 8th. It's getting pretty annoying now.

same