If you were a registered Sony Vegas user, Sony should have passed on the info to Magix.

Maybe MAGIX has too many problems handling it.

1. If Sony transfered my details to Magix why haven't Magix had the decency to even send me a welcome email? I've received no contact from them and can only assume I'm missing in action.

2. If I ever did register with Magix in the distant past I have no record of it. What kind of system is it that a basic problem like this can throw the whole transfer process?

3. Magix should have sent every single Vegas customer an email with a personal link to register with them and then transfer our accounts. Instead they dump all the resonsibility on the customer to register here.

4. Why isn't there a Magix support email address prominantly advertised? Those of us in the UK aren't likely to phone US support. When I had a problem in the past I could email Sony who usually responded promptly.

raymond-b, I, too, had registered on Magix in the distant past and forgot. I think if you click the "forgot password" button, they'll send you a link to enter a new password. And, I agree with you that the registration process could have been handled better.

4. Why isn't there a Magix support email address prominantly advertised? Those of us in the UK aren't likely to phone US support. When I had a problem in the past I could email Sony who usually responded promptly.

I have been getting replies from here within a couple of days: https://support2.magix.com/customer/en/vegas/form

Ok, thanks Nick. It now seems to have been resolved somehow. I'm not sure how but when I tried entering an old redundant Sony password that allowed me to register so maybe in some cases Magix received old passwords from Sony instead of the last, most up to date one.

I think I did as it was recommended and have received one mail from magix, but dont' think is specific with my previuos sony registration, just a generic welcome one (I mean, there is not any of my products registered over here at magix).
Just wondering if I am considered by magix as a newly registered costumer or a previuos owner of Vegas 6, 8,9,10, 11, 12,13 + DVD architect up to the latest one.

Someone over here have seen their product registration somewhere over here?

That's a good point. It would be helpful if every ex-Sony customer had an online account with a record of their product registrations and serial numbers. For example, in my online BorisFX account there is a record of all of my registered products, serial numbers and the date and number of machines they have been registered on.