Accidentally Purchased Physical Copy

Hercova wrote on 3/7/2021, 2:24 PM

Hello,

I just purchased VEGAS Movie Studio 17 but realized I accidentally chose the mailed physical copy option instead of the instant download option. I don't have an optical drive for my PC so I won't be able to use the physical copy and am wanting to cancel that order so I can purchase the instant download instead. After looking over the website I couldn't find any customer support contact info to help me with this issue. Does anyone know what I can do from here?

Comments

vkmast wrote on 3/7/2021, 3:10 PM

You should get the serial number for the software with your physical copy purchase. You can download the software using that serial number from https://www.magix.com/int/support/my-service-center/product-downloads/.

See also 6. Direct links here.

Regarding cancellations please see this advice and the link to the General Terms there.

EricLNZ wrote on 3/8/2021, 3:26 AM

Presumably you now have a Magix account in order to have purchased. Go to your account at https://www.magix.com/us/support/my-service-center/ and under My Products you may find your serial number as well as a download link.