Comments

Former user wrote on 12/21/2020, 5:35 PM

Is it saying CODE or CODEC?

EricLNZ wrote on 12/21/2020, 6:59 PM

@alex-castro

  1. Which version of Vegas Movie Studio and its build number are you using?
  2. What exactly is the error message that you get. A screenshot would assist?

 

alex-castro wrote on 12/21/2020, 10:43 PM

alex-castro wrote on 12/21/2020, 10:45 PM

im using this VEGAS Movie Studio 17 Suite

 

EricLNZ wrote on 12/22/2020, 1:36 AM

@alex-castro Did you get the activation code in an email. If so copy and paste from the email instead of typing.

Check that you are using the correct activation code and not a code you would also have got for another of the Suite products.

alex-castro wrote on 12/22/2020, 2:44 AM

yeah i did that. but i still get the same error.

EricLNZ wrote on 12/22/2020, 2:58 AM

Well if you are certain it's absolutely correct you'd better contact support as per the link in the message box.

alex-castro wrote on 12/22/2020, 3:17 AM

oh okay.. alright ill contact them

vkmast wrote on 12/22/2020, 3:42 AM

Or, as the "New Post" template advises. "If you have any questions about an Online Shop order, please contact our support."