😖 Activation - Deactivation 😖 Vegas 17 - 365

Brent-Muno wrote on 1/29/2020, 10:56 AM

I have recently purchased the Vegas Pro 17 365 subscription and have prior been a long time user of this most awesome software. I use Vegas Pro at work and sometimes when home I continue to work on projects from my home computer. Vegas is properly installed and registered on these two computers of which I only use one at any given time. Today I attempted to continue working on a project that included importing a MP4 into my project media. Being the first time importing a MPM4 clip at my work computer, Vegas attempted to activate a needed plugin at which point I received the error:

"Deactivation not successful. The program has possibly already been deactivated for this device."

What seems unlike my Adobe subscription, or even Microsoft Office, I can easily activate and deactivate a device remotely. To make matters worse, my home computer died yesterday so as it is receiving a new MOBO so I can't deactivate this home computer if I wanted.

I am struggling to find any support to help me figure out how to be able to use 17 on these two systems. My work computer is online of course (photo attached). I can import still images, but I cannot import a mp4 for editing? Really confused. Thank you in advance for any instruction/direction.

Comments

john-brown wrote on 1/29/2020, 11:08 AM

Log in to your account on the Magix site, My Products, go to Vegas 365, expand it, and deactivate. Then activate on the current machine.

vkmast wrote on 1/29/2020, 11:14 AM

That's on https://www.magix.com/us/support/my-service-center/

Note also this and the two following comments there.

Brent-Muno wrote on 1/31/2020, 10:50 AM

Thank you both for your help. I don't exactly know what happened, but what think happened is that my office install had a problem where there were no deactivation options. I proceeded to communicate with Magix via chat and they did confirm that the Vegas Pro subscription should allow an activate and deactivate option through the website. I reinstalled after removing two previous versions and found that the missing or corrupt deactivation did now work. For awhile there, I was thinking that to use this subscription on my home computer, I would have to reinstall the entire thing each time. I suspect a few others are experiencing this same issue as I have seen similar questions, but we will see how this will work. Thank you vkmast and john-brown for your timely response.