can not download program

luis-m wrote on 2/17/2021, 2:21 PM

does customer service exist ? I have a Serial Number for a product I purchased, it is not listed in my software list and when I try to register the serial number, I am refused, I have the original box and the code given does not work. how can i fix this issue? i purchase this item at best buy.

Comments

vkmast wrote on 2/17/2021, 2:49 PM

Do you see any error code number?

Dexcon wrote on 2/18/2021, 6:11 AM

Since your purchase contract was with Best Buy, your first avenue for support is best served by contacting Best Buy to sort out the serial number issue. After all, it is Best Buy who has issued you with the serial number.

vkmast wrote on 2/18/2021, 6:40 AM

True. Note though that sometimes knowing the error code might help in finding a solution, as advised e.g. here and here.

VEGASDerek wrote on 2/18/2021, 8:06 AM

@luis-m, please give us more information on the error/refusal message.

rraud wrote on 2/18/2021, 10:14 AM

On the Sound Forge forum, a recent comment stated the OP could not download 'SF Audio Studio' either when purchased from Best Buy. No solution or resolution on that currently.