Can't install program update

John-Whiteside wrote on 1/26/2021, 2:30 PM

When I start Vegas it produces a message that there is a program update When I accept the update invitation, it downloads the program update, but when I try to install it it says that the program cannot be updated while Vegas is running. But when you close the program the update is lost, and the whole process starts again when I reopen the program. This happened with the lest update as well, which I finally gave up on. I have contacted Customer Support, but they seem unable or uninterested in helping with this issue. This kind of stuff reflects very poorly on Vegas, and I am hoping we can find a solution before it is necessary for me to find another editing program.

Comments

j-v wrote on 1/26/2021, 2:35 PM

Go to your Documents/Magix Downloads/Installationmanager and install it from there.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

vkmast wrote on 1/26/2021, 2:57 PM

That one should do it if you used the download manager. (The "download managers" are small (typically approx. 6MB). When run, they will fetch a much larger (e.g. 700MB), main installer for the current release, along with other bundled plugins and apps. See section 6 VEGAS Pro 18 here.)

Maybe in this case "Update.exe" in C:\Users\username\AppData\Local\VEGAS Pro\18.0

Read e.g. here for the previous update.

alain-p wrote on 1/26/2021, 3:30 PM

I use VEGAS 17 suite and when I want to make a film AVCHD 1920x1080-50i model, after having modified Internet options as demanded and firewall, the download fails systematically.

What can I do to repare this problem ?

vkmast wrote on 1/26/2021, 3:34 PM

@alain-p please start a New Post for your separate issue.

John-Whiteside wrote on 1/26/2021, 3:38 PM

Thanks for your responses, but neither approach helped -- there's no info

John-Whiteside wrote on 1/26/2021, 3:40 PM

sorry - message split. There's no info in any of the folders you sent me to. So that approach doesn't work. Web site directed me to a download link but that file won't save. I seem to be stuck . . . right back where I started -- in fact, in a worse position because nothing seems to be working.

j-v wrote on 1/26/2021, 3:41 PM

That one should do it if you used the download manager.

@vkmast  You are right, only if that download option is used , the downloaded file is there. Thank you!

 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

vkmast wrote on 1/26/2021, 3:47 PM

Thanks @j-v 🙂.We all do mix up things occasionally.

@John-Whiteside try MAGIX Download Center. It's always worked for me. Be sure to check Task Manager that there are no VEGAS processes running. Try another browser if one does not download. Check also the many related threads just in case.

John-Whiteside wrote on 1/27/2021, 8:03 AM

Thanks, vkmast. We had success, so now I can go back to having some fun . . . thanks to all of you for your help

vkmast wrote on 1/27/2021, 8:15 AM

@John-Whiteside thanks for coming back and confirming what worked for you. Always appreciated

alain-p wrote on 1/27/2021, 9:40 AM

@alain-p please start a New Post for your separate issue.

Thanks vkmast. I think I have a problem with Microsoft or VEGA or the two. I can't realise a film and something stop the download of a necessary patch to transform my video setting in a film for the the first using.
Il wanted to reinstall VEGA pro 16 and I failed. Il have had a message of Magix saying a problem with Internet connection.

I have no problem with Internet. I bought VEGA 17 in last may and had registered easily all the products.

This problem bores myself very much.

Thanks you for your help.

vkmast wrote on 1/27/2021, 9:47 AM

@alain-p please click your avatar in the upper right corner of this page to see the dropdown menu. Click on "New Post" there and proceed.