I've already verified I registered my product and used the key. Unfortunately, when I try to enter the program and USE IT, it asks me to register the product AGAIN. And it keeps saying it's wrong or already used, because, of course, it was. Just now.
How do we fix this?
The last version of Vegas Movie Studio was 17, but that product line was withdrawn from sale from MAGIX's website over 2 years ago. If you've just purchase Vegas Movie Studio 17, where did you purchase it from? Hopefully not from a pirate website where useless already used serial numbers are often sold.
But MAGIX have a product called 'Movie Studio 2023' which is not a Vegas product. If that is what you have recently purchased, MAGIX Movie Studio 2023's forum is https://www.magix.info/us/video-forum/movie-studio/
Notwithstanding, you'll probably need to contact MAGIX Support to get the problem resolved. There's a Support tab at the top of MAGIX's forum.
No, I got it from Best Buy, but it's been sitting for two years while I deal with Covid, getting so sick I can't even leave the apartment, then buying a house, then moving in, then Covid again, then healing from being almost completely immobile and having to rest after just two minutes of filling up a water container.
So this is the first chance I've gotten to actually deal with it. Can you direct me to the way of contact Magix support? I couldn't find a phone number, email address or chat window to contact, only FAQs, which don't help any since this is an error on their part.
Thanks for trying to help, but I think you're right, I'm pretty sure it's something their tech support needs to fix. I just have no idea how to contact them.
Ty!
I'm sorry hearing of your recent troubles and hope that it is all now a thing of the past.
To get to Support, click on the 'Support' name in this forum's header, then click on 'Vegas Movie Studio (up to ver 17)' then scroll down to the bottom of the page and click on 'Contact Support' then the SEND E-MAIL button.
Thanks. I was able to follow those instructions and send a support email. Idk why that option was not available when I was trying it before, but I'm glad it worked this time.
I've waited a few days since receiving this email and am wondering about this reply. There are no hyperlinks to select anything in particular on this email. Any idea if they're expecting some sort of a response here? Or are they telling me that they will be sending something at some point in the future and at that time I will be asked to say yes or no?
Thank you for your help with this. This is not at all clear.
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We are currently working at full capacity to respond to customer enquiries in a timely fashion.
In order to achieve this goal and speed up the response time, we prepared a selection of answer options related to your particular issue.
If the listed suggestions solved your issue, click on "Yes". The request will be successfully closed.
If none of the suggested answers are helpful, click on "No"!
If you select "No", the request will be assigned to a technician who will provide you with additional technical support.
@Valerie-Fuqua It's not very helpful if there's no Yes or NO link!! Try again perhaps?
Meantime as you've previously activated your product go to your Magix account https://www.magix.com/us/support/my-service-center/ The email address will be the one you used when registering/activating. Look under My Products for your VMS17. There you can check you are using the correct serial number. Deactivate any existing activations. There are two slots. Then try opening and activating VMS17 again.
Thank you. Yes, I did check the serial number and it matches the one on my product box and the one I've tried entering three times when opening the application.
When you say deactivate any existing activations, do you mean delete the one entry I already have so I can enter it again when I open the application? I'm scared to try that if I misunderstood you.
Thank you for your help.
@Valerie-Fuqua please note this from the main FAQs post, item 9:
To deactivate a device, so you can activate a different one, visit your MAGIX account > My Products > Show More Details > Deactivate. This option can be used only once a month.
In VEGAS Pro [and Movie Studio] 14.0 or later, you can also choose Deactivate the Software on this PC from the Help menu This option can be used as often as you wish. An internet connection is required.