Can't upgrade from Vegas Movie Studio 15 to Vegas Pro 15 edit ?

Marty74 wrote on 6/1/2018, 11:34 AM

Hi,

I purchased Movie Studio 15 on jrrshop.com , and wanted to buy the upgrade to Vegas Pro 15, but it tell me that it's not possible.
Did i missed something ? I hope not :( and that's just a mistake... (not on my side).

Thanks for the help !

Comments

vkmast wrote on 6/1/2018, 11:59 AM

See under "Ready for the next level" here

https://www.vegascreativesoftware.com/us/upgrades-for-vegas-pro-and-vegas-movie-studio/

and this comment.

Marty74 wrote on 6/1/2018, 12:09 PM

See under "Ready for the next level" here

https://www.vegascreativesoftware.com/us/upgrades-for-vegas-pro-and-vegas-movie-studio/

Yes, that's the link i used, but no matter i do it from the magix US or French (i'm French) Store, i get the same result :(

"The serial number you have entered is not valid for the upgrade offer. Please check the number again"

I wrote to Magix support, and to Jrrshop too... but i'm afraid, i'll not have an answer soon... (i hope not..).

I don't know what to do :( I didn't activated the licence yet but I registered it on magix / vegas website, waiting to know what is the issue.

Any idea ? (thank you for your reply). i'm completly lost and don't know what to do.

vkmast wrote on 6/1/2018, 12:21 PM

May be that the basic MS version does not qualify :( If that's so, try to get a refund for that one and use MS Platinum to VPro Edit upgrade route. At least that should be OK. Current offers here and here. OTOH, the new purchase special offer of VP 15 Edit is currently not bad at all.

Marty74 wrote on 6/1/2018, 12:37 PM

May be that the basic MS version does not qualify :( If that's so, try to get a refund for that one and use MS Platinum to VPro Edit upgrade route. At least that should be OK. Current offers here and here. OTOH, the new purchase special offer of VP 15 Edit is currently not bad at all.

yes, it's the basic version not the platinium one but nowhere it's written that the basic one can't be used for an upgrade... :(

yes, the offer is great, i was thinking about it since few days but I received this offer from JJRshop this morning, so "well, do it" to get some more discount $ :(

my bad :( ... I'm so short of cash, want to buy Vegas since so long...I hope they will allow me a refund, if not i'll have to wait even more :( ...

Thanks for you answer, hope to join (really) this community soon !

Marty74 wrote on 6/4/2018, 9:59 AM

May be that the basic MS version does not qualify :( If that's so, try to get a refund for that one and use MS Platinum to VPro Edit upgrade route. At least that should be OK. Current offers here and here. OTOH, the new purchase special offer of VP 15 Edit is currently not bad at all.

Hi ! Good news :) Magix just replied to me , and the issue, despite their ad picture showing the upgrade from Vegas studio 15 to Vegas Pro 15, is in fact not possible. only an upgrade from an older version (so vegas studio 14) is possible to vegas pro 15.

they accepted to fix that for me, and so i'm now a proud owner of a Vegas Pro 15 Edit licence :)

Thanks again for your help !