Hello! We've canceled the subscription registered to provideosonyvegas@gmail.com for VEGAS Pro Post 365+ (2-year SmartScription) (***-*****-******-***VW-57T2T).
Please tell me why the system says the subscription won't be canceled until 2027. We've canceled it until October 20, 2025.
Will money be debited from our payment card?
Please note that this forum is a user-to-user forum and your fellow Vegas Pro users - as well as forum moderators - do not have access to your account details. To contact MAGIX about your account, please use the following email address as given in the 'Cancel contract' online form for any issues or questions:
infoservice@magix.net.
You should also quickly remove your email address from your post as you've made that address available on a worldwide public forum.
Click "Cancel contact" at the end here : https://www.vegascreativesoftware.com/us/
We’ve already done all these steps . we sent emails to infoservice@magix.net and used the “Cancel contract” form on the website. However, we haven’t received any feedback yet.
We just need to make sure that the subscription is definitely canceled, because we will no longer be using it and want to be certain that no payment will be charged.
Could someone from MAGIX please confirm that the cancellation has been processed correctly?
We regret that we haven’t received a response over the past two weeks, so we’re following up through all available channels of communication.