crashes on render

crule wrote on 6/7/2020, 3:26 AM

i followed onehipsista's advice and disabled compoundplug and so4compoundplug and I can now place mp4s, which is great -- but when I try to render a video the program crashes. Here's the error read out.

Extra Information
File: C:\Users\USER\AppData\Local\Movie Studio Platinum\17.0\fileio_x64.log
File: C:\Users\USER\AppData\Local\Movie Studio Platinum\17.0\dx_video_grovel_x64.log
File: C:\Users\USER\AppData\Local\Movie Studio Platinum\17.0\svfx_video_grovel_x64.log
File: C:\Users\USER\AppData\Local\Movie Studio Platinum\17.0\ocio_x64.log
File: C:\Users\USER\AppData\Local\Movie Studio Platinum\17.0\dx_grovel_x64.log
File: C:\Users\USER\AppData\Local\Movie Studio Platinum\17.0\gpu_video_x64.log

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 17.0 (Build 143)
Problem: Unmanaged Exception (0xe0434352)
Fault Module: C:\WINDOWS\System32\KERNELBASE.dll
Fault Address: 0x00007FFF346EA799
Fault Offset: 0x000000000003A799

Fault Process Details
Process Path: E:\programs\movie studio 17\MovieStudioPlatinum170.exe
Process Version: Version 17.0 (Build 143)
Process Description: Movie Studio Platinum
Process Image Date: 2020-04-13 (Mon Apr 13) 16:47:12