Deactivating and reactiviation Vegas 20 Pro

jredmond wrote on 10/3/2023, 10:38 AM

I was going to edit on another computer and deactivated the Vegas 20 pro software build 411. Now I a message deactivation not successful. Do not have an option to activate it. So right now can not use it on this computer. Any suggestions? Thanks, James

Operating System
  Platform: Windows 11.0 (64-bit)
  Version: 10.00.22621

Processor
  Class: 12th Gen Intel(R) Core(TM) i7-12700H
  Identifier: GenuineIntel
  Number of processors: 20

Comments

j-v wrote on 10/3/2023, 10:53 AM

Try to deactivate again on the other computer?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

vkmast wrote on 10/3/2023, 11:10 AM

Please note the options (from this FAQ, item 9):

" 9. How many computers can I use VEGAS Pro on?
You can use VEGAS Pro (14.0 and later) simultaneously on 2 devices. VEGAS Pro 365 can be used on 1 device at a time.

To deactivate a device, so you can activate a different one, visit your MAGIX account > My Products > Show More Details > Deactivate. This option can be used only once a month.

In VEGAS Pro 14.0 or later, you can also choose Deactivate the Software on this PC from the Help menu. This option can be used as often as you wish. An internet connection is required. "

@jredmond

jredmond wrote on 10/3/2023, 11:33 AM

Thanks. on the Magix site it is only showing one computer (at home) as activated. The laptop I am trying to get activated I get the message deactivation not successful. As a result, I do not have an option to activate it. So right now can not use it on this computer.

RogerS wrote on 10/3/2023, 1:42 PM

This is a 365 account where you can only activate one computer at a time, right? If so, can you deactivate the home computer from the website and then try the laptop again?

vkmast wrote on 10/3/2023, 2:07 PM

There may be an issue due to the "once a month" policy if the MAGIX account option was used.

jredmond wrote on 10/3/2023, 3:35 PM

it was done on my laptop. as it turns out when i rebooted everything was fine - the deactivation never happen. so all is good. thanks.

jredmond wrote on 10/3/2023, 3:44 PM

when I rebooted and try to put a file on the timeline I got the message deactivation not successful. However it was not active. so I deleted the program reinstalled and it is now working correctly.