E-mail confirmation of order doesn't contain serial #

Brodie-Williams wrote on 6/20/2021, 11:54 PM

I purchased "VEGAS Pro 365 - 12 month plan" and within the confirmation order e-mail, it says:

"Unfortunately an error has occurred. Please contact MAGIX Support at https://rdir.magix.net/?page=PDRN4OLD1U8A to correct the problem."

No serial number to activate/register product.

When going to "My Products" under my account info, there is also nothing there.

Any help is appreciated.

Comments

EricLNZ wrote on 6/21/2021, 12:08 AM

There appears to be a problem. Discussed here https://www.vegascreativesoftware.info/us/forum/vegas-pro-no-download-link-serial-code-in-email--129945/

Brodie-Williams wrote on 6/21/2021, 12:34 AM

There appears to be a problem. Discussed here https://www.vegascreativesoftware.info/us/forum/vegas-pro-no-download-link-serial-code-in-email--129945/

Is there a way of getting in contact with someone to resolve ASAP? Or will it be a kind of, wait and see what happens when they wake up, situation. Just have some client work that I was planning on completing today.

Thanks for your response.

vkmast wrote on 6/21/2021, 4:02 AM

@Brodie-Williams see if this comment is of use.

Brodie-Williams wrote on 6/21/2021, 4:15 AM

@Brodie-Williams see if this comment is of use.

Have sent an email, received a response that they "received your request and our Customer Service Team will respond shortly.". Hoping to hear back soon. Thankyou!

VEGAS_EricD wrote on 6/21/2021, 9:53 AM

If you placed an order over the weekend and received this error message you will receive a confirmation email shortly with your serial number for the order. We apologize for the inconvenience.