Error - 14

Vic_BG wrote on 5/4/2020, 7:04 AM

I tried activating Movie studio 16 on a new device with Windows 10 and keep getting the same error over and over again. Its purchased from the website, I have an email with the license number, which I quadruple checked. Typed it digit by digit, copy/pasted it/, deactivated the old device and tried activating the new one again. Installed/ de installed the software again - nothing. FAQ does not contain any helpful information as the standard answer does not work.

Comments

vkmast wrote on 5/4/2020, 7:20 AM

If this comment did not help either, you probably need to Ask Support.

I'm sure you noted that MS and MS Platinum are two separate applications.

VEGASDerek wrote on 5/4/2020, 12:21 PM

This error is most common when you are trying to register a product with a serial number for a different product. As vkmast suggested, double check to make sure you have the correct VEGAS Movie Studio application.

Vic_BG wrote on 5/11/2020, 9:48 AM

Hi, Thanks! Indeed, it was Movie Studio Platinum and not simply Movie Studio. It might be nice to add that to your FAQ as possible solution as well! And about asking support - honestly - after going around in loops for an hour trying to find a proper contact form or link to it (its not a technical question, nor a know-how issue...), I could not find any way to get in touch with Customer support. So I wrote here...