Error 41 on Vegas 9

DeepSetSyd wrote on 2/22/2014, 4:16 PM

Hi .
I've used my copy of vegas studio platinum 9.0 on several computers as I get a new one (always uninstalled from the old one). After having sluggish response from my new Win8 machine I thought I would uninstall and reinstall to see if it helped but now I'm getting code 41 and cant register. Is there a way round it?

If upgrade is the only option I think I might bail to another solution, I've been pulling my hair out too much with this one recently.

Thanks,
Syd.

Comments

vkmast wrote on 2/22/2014, 4:28 PM

Error 41.
You could also try new Live Chat available for general support, sales questions, and registration assistance.
Closed on weekends though.

DeepSetSyd wrote on 2/23/2014, 2:03 AM

Yes, I found that in the FAQ and tried contacting support, but I got a message to say that VS9 is no longer supported, try the forums!

vkmast wrote on 2/23/2014, 4:14 AM

You probably got that answer from Tech support. Try to get to Customer support and they'll reset your activation limit for you.
From a post by Chienworks
"And yes, they even do this for unsupported old versions. Heck, they've even done it for me on a product line they had dropped 6 years earlier."
I've seen reports on the forum of Live Chat working well in these cases

DeepSetSyd wrote on 2/24/2014, 4:01 PM

Success!
Thank you!