Error code -14

Dirk-Coutuer wrote on 11/1/2022, 5:10 AM

After installing Magix Movie Studio 2023 Platinum, I've started the program, filled out my email and the serial number I've received and got twice a "check" as confirmation. After pressing the button "Activation & register immediately online" I receive a message Error code -14, saying that I use the wrong serial, whch is not the case.

The product was bought online and the download link with the serial came via email.

So, now what?

Comments

vkmast wrote on 11/1/2022, 5:15 AM

Thank you for your question. Please try asking at https://www.magix.info/us/video-forum/movie-studio/ where your software is supported. This forum is for VEGAS products.

Dexcon wrote on 11/1/2022, 5:15 AM

From MAGIX's support pages re error code 14: https://www.magix.info/us/support/article/troubleshooting-error-code-14--12/

Please note that Magix Movie Studio 20223 Platinum is not a Vegas product so the correct forum for any follow up on your issue needs to go to MAGIX's Movie Studio forum at https://www.magix.info/us/video-forum/movie-studio/

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 20, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz