Error updating monthly subscription.

wellington-etinho wrote on 7/22/2024, 4:43 PM

My credit card that I use to make payments for my monthly subscription to Sony Vegas has expired, I am trying to register a new credit card but the payment system on the SONY VEGAS website is giving an error. And now my VEGAS has its license number blocked, preventing me from working. Can anyone help resolve this? HELP ME VEGAS!!! Answer my emails!

Comments

vkmast wrote on 7/23/2024, 4:39 AM

@wellington-etinho

This is user to user forum and we cannot solve these kind of problems. You need to take this up with Customer support, so try emailing infoservice@magix.net and explain your issue.

Also, please note that Sony has nothing to do with your current VEGAS Subscriptions.

Sony Vegas vs. VEGAS.

https://www.vegascreativesoftware.info/us/support/article/my-credit-card-was-denied--1570/

wellington-etinho wrote on 7/23/2024, 8:44 AM

I've already sent them an email, but they haven't responded. 😒

VEGASDerek wrote on 7/23/2024, 8:54 AM

I have notified customer support, so hopefully they get back to you soon.