external monitor

benny-menasherov wrote on 8/26/2021, 3:51 AM

hi
i just install vegas 19 and wen i press external monitor button The screen on the
external monitor turns black and The software crashes Even if I put generate media

I also have VEGAS 17 installed and everything works just fine

Operating System
  Platform: Windows 10.0 (64-bit)
  Version: 10.00.19043
  Language: English
  System locale: English
  User locale: Hebrew

Processor
  Class: Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz
  Identifier: GenuineIntel
  Number of processors: 20
  MMX available: Yes
  SSE available: Yes
  SSE2 available: Yes
  SSE3 available: Yes
  SSSE3 available: Yes
  SSE4.1 available: Yes
  SSE4.2 available: Yes

Display
  Primary: 1920x1080x32

Memory
  Physical memory: 32,581.5 MB
  Paging memory available: 37,445.5 MB

Comments

Mohammed_Anis wrote on 8/26/2021, 6:25 AM

hi
i just install vegas 19 and wen i press external monitor button The screen on the
external monitor turns black and The software crashes Even if I put generate media

I also have VEGAS 17 installed and everything works just fine

Operating System
  Platform: Windows 10.0 (64-bit)
  Version: 10.00.19043
  Language: English
  System locale: English
  User locale: Hebrew

Processor
  Class: Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz
  Identifier: GenuineIntel
  Number of processors: 20
  MMX available: Yes
  SSE available: Yes
  SSE2 available: Yes
  SSE3 available: Yes
  SSSE3 available: Yes
  SSE4.1 available: Yes
  SSE4.2 available: Yes

Display
  Primary: 1920x1080x32

Memory
  Physical memory: 32,581.5 MB
  Paging memory available: 37,445.5 MB

Interesting! I actually have trouble at my end as well. But it's not crashing.

I have a 4K Monitor next to a smaller 1080p monitor.

When I tried to preview on Full screen on the smaller monitor or vice versa, the result is that its completely off center.

VEGASDerek wrote on 8/26/2021, 8:00 AM

Off center full screen preview is solved by choosing the alternate high dpi mode setting in the display preferences. That potentially could solve the crash as well.

Mohammed_Anis wrote on 8/26/2021, 3:33 PM

Thanks Derek!

lothar-j wrote on 8/27/2021, 5:07 AM

"alternate high dpi mode setting" - can you explain this a little bit, please. I can't find it under Preferences.
Thank you

I have a 4K monitor as for Vegas and a 1920x1080 monitor for preview. Everything worked fine in VP 18. VP 19 looks like this:

vkmast wrote on 8/27/2021, 5:42 AM

Options > Preferences > Display "Use Alternate HighDPI Settings"

benny-menasherov wrote on 8/29/2021, 1:38 AM

Off center full screen preview is solved by choosing the alternate high dpi mode setting in the display preferences. That potentially could solve the crash as well.

i try to use Alternate HighDPI Settings but its not working

and The software crashes

Mohammed_Anis wrote on 8/29/2021, 4:47 AM

Off center full screen preview is solved by choosing the alternate high dpi mode setting in the display preferences. That potentially could solve the crash as well.

i try to use Alternate HighDPI Settings but its not working

and The software crashes

Go through Help -> Check For Driver updates.

That solved a similar issue for me at the office workstation. I was three driver updates behind!

benny-menasherov wrote on 9/6/2021, 9:12 AM

I JUST UPGRADE MY VIDEO CARD TO RTX 3070 AND STILL THE EXTRNAL MONITOR DONT WORK

donaldh606 wrote on 9/17/2021, 11:38 AM

Working with an NVIDIA GeForce GTX 1660 Super with 6gig and having the same problem. I've updated the drivers and both VP18 & 19 still report that the drivers need updating.

RogerS wrote on 9/19/2021, 12:13 AM

Try creating your own threads- this one is resolved and you can see how it was resolved above.