Frequent crashes

Debarka-Banik wrote on 5/17/2020, 2:32 AM

Hi,

I just upgraded from MS14 which was running flawlessly except for a few missing features like HEVC support. Working on my first project on MS17 and the program keeps crashing all the time which is getting really frustrating. It often starts with the program hanging for anything from a few seconds to a few minutes. Spinning mouse pointer, no response and sometimes "Not Responding" on the title bar. It then either comes back or crashes with the error reporting program. I have reported all the crashes with all details. Here are the details from the last crash.

Extra Information
   File:                C:\Users\dbanik\AppData\Local\Movie Studio Platinum\17.0\fileio_x64.log
   File:                C:\Users\dbanik\AppData\Local\Movie Studio Platinum\17.0\dx_video_grovel_x64.log
   File:                C:\Users\dbanik\AppData\Local\Movie Studio Platinum\17.0\svfx_video_grovel_x64.log
   File:                C:\Users\dbanik\AppData\Local\Movie Studio Platinum\17.0\ocio_x64.log
   File:                C:\Users\dbanik\AppData\Local\Movie Studio Platinum\17.0\dx_grovel_x64.log
   File:                C:\Users\dbanik\AppData\Local\Movie Studio Platinum\17.0\gpu_video_x64.log
   File:                \\TOWER\Video production\Volatile42\Projects\Motovlog3\Motovlog3.vf

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 17.0 (Build 143)
   Problem:             Unmanaged Exception (0xc0000094)
   Fault Module:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\moviestudioplatinum170k.dll
   Fault Address:       0x00007FF8C79D264F
   Fault Offset:        0x000000000055264F

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
   Process Version:     Version 17.0 (Build 143)
   Process Description: Movie Studio Platinum
   Process Image Date:  2020-04-13 (Mon Apr 13) 04:17:12
 

Here are my system details.
- Windows 10 Enterprise, 64-Bit
- Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
- 24 GB RAM
- Nvidia GeForce GTX 1060 6GB (Driver v442.92 updated today with "Studio" version)

I did notice that MS17 hangs and crashes more with GPU acceleration turned on. Turning it off is giving me more time between crashes but it's still too bad. If this doesn't get resolved soon, I would need to ask for a refund.

If it matters, I'm working with 2160p30 HEVC files with proxies enabled. The project and media files are on a NAS connected via Gigabit Ethernet and I'm not seeing the connection being saturated.

Thanks in advance,
Debarka

Comments

vkmast wrote on 5/17/2020, 2:47 AM

Several 1*0k.dll Fault module reports on the forum. I could not find actual solutions. You may need to Ask Support.