Given Wrong Serial Number By Amazon

Sterling-DeMascio wrote on 12/29/2021, 3:21 PM

I recently purchased Movie Studio 2017 Platinum off of Amazon through the PC Download method. Everything worked fine until it came time to activate my software using the serial number amazon gave me. When I entered the serial number/activation code, it was recognized as SOUND FORGE 2014, NOT the software I purchased. I have no clue what to do in this situation and unless I can get the correct code, I am just going to have to get a refund.

Comments

vkmast wrote on 12/29/2021, 3:38 PM

Maybe you should contact Amazon for a correct serial number or a voucher code (see here) before asking for a refund. See also if this document helps

@Sterling-DeMascio

Sterling-DeMascio wrote on 12/29/2021, 3:43 PM

Maybe you should contact Amazon for a correct serial number or a voucher code (see here) before asking for a refund. See also if this document helps

@Sterling-DeMascio

Thanks man, I will check it out.

Sterling-DeMascio wrote on 12/29/2021, 4:10 PM

Maybe you should contact Amazon for a correct serial number or a voucher code (see here) before asking for a refund. See also if this document helps

@Sterling-DeMascio

Thank you for the suggestion but unfortunately the code I was given wasn't the voucher, which means I just got sent the wrong one. I'm going to try to get amazon to fix it because I don't think its anything MAGIX can fix since they had nothing to do with the transaction, and I doubt they will or can just send me a new code.