Glitches in mov files

vkmast wrote on 8/14/2022, 4:01 AM

A screengrab might help to recognise the issue.

bluesguitarjimi wrote on 8/14/2022, 4:04 AM

[PHOTOS REMOVED NOW THAT ISSUE IS SOLVED]

Grazie wrote on 8/14/2022, 4:50 AM

@bluesguitarjimi - Hello, please supply MediaInfo data using the free MediaInfo app.

bluesguitarjimi wrote on 8/14/2022, 5:07 AM

No worries. This is the media info data for one of the video files that has the problem.

diverG wrote on 8/14/2022, 5:35 AM

@bluesguitarjimi And the rest of the Mediainfo data please. If from 'phone is frame rate constant as shown further down in media info. If so maybe convert to constant fps.

bluesguitarjimi wrote on 8/14/2022, 5:41 AM

I'm new to the mediainfo app, so hopefully this is everything else... if not please let me know.

General
Complete name                            : C:\Users\User\Desktop\roll it over\IMG_2823.MOV
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   0000.00 (qt )
File size                                : 675 MiB
Duration                                 : 6 min 50 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 13.8 Mb/s
Encoded date                             : UTC 2022-08-12 17:05:05
Tagged date                              : UTC 2022-08-12 17:11:56
Writing library                          : Apple QuickTime
com.apple.quicktime.location.accuracy.ho : 13.405571
com.apple.quicktime.location.ISO6709     : +54.4051-001.7543+149.946/
com.apple.quicktime.make                 : Apple
com.apple.quicktime.model                : iPhone 12
com.apple.quicktime.software             : 15.5
com.apple.quicktime.creationdate         : 2022-08-12T18:05:05+0100

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main@L4.1@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 6 min 50 s
Bit rate                                 : 13.6 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Rotation                                 : 180°
Frame rate mode                          : Variable
Frame rate                               : 47.590 FPS
Minimum frame rate                       : 28.571 FPS
Maximum frame rate                       : 66.667 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Bits/(Pixel*Frame)                       : 0.138
Stream size                              : 665 MiB (99%)
Title                                    : Core Media Video
Encoded date                             : UTC 2022-08-12 17:05:05
Tagged date                              : UTC 2022-08-12 17:11:56
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Metas                                    : 3,4,5
Codec configuration box                  : hvcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 6 min 50 s
Source duration                          : 6 min 50 s
Bit rate mode                            : Variable
Bit rate                                 : 92.8 kb/s
Channel(s)                               : 1 channel
Channel layout                           : C
Sampling rate                            : 44.1 kHz
Frame rate                               : 43.066 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 4.54 MiB (1%)
Source stream size                       : 4.54 MiB (1%)
Title                                    : Core Media Audio
Encoded date                             : UTC 2022-08-12 17:05:05
Tagged date                              : UTC 2022-08-12 17:11:56

bluesguitarjimi wrote on 8/14/2022, 7:14 AM

I'm honestly right on the edge of cancelling this thing, getting a refund and switching to another video editor. No Magix customer support chat, no phone number, a 2 day wait for a response from technical support... just utterly hopeless. This is my job, and I have a deadline to meet. And I'm just sat here twiddling my thumbs, hoping some kind person out there knows how to fix this idiotic problem that shouldn't be happening in the first place.

I hate Adobe Premiere, I really do, but I may go back to them simply because you can talk to customer support.

If I can't get this fixed by the end of the day I am ending my association with Magix and taking my business elsewhere

jetdv wrote on 8/14/2022, 7:24 AM

If I can't get this fixed by the end of the day I am ending my association with Magix and taking my business elsewhere

You do realize today is Sunday and nobody will be working until tomorrow???

Go to the Options - Preferences - File I/O tab. Try unchecking the "legacy HEVC Decoding" box and see if that makes a difference.

Grazie wrote on 8/14/2022, 7:30 AM

@bluesguitarjimi - Ouch! I hear you're PO-ed! I get it. Try this also. Apart from @jetdv fine suggestion, try this, open your Project Settings and Match your Settings to the Media.

We're trying here 😉

bluesguitarjimi wrote on 8/14/2022, 7:45 AM

Thanks for your help guys.

Jetdv - Re customer support not working Sundays - I was using Adobe for a short while, and on my plan with them previously I had 24/7 chat or phone support... So have probably got used to that. Having email as the only option for tech support from MAGIX and a 2 day minimum wait for a response means that when something inexplicably goes wrong (as it has for me) with a looming deadline (as I have) and no way to talk to a human being in MAGIX tech support, it's just panic stations - or switch to a different provider! Thankfully you guys in the vegas community are very much saving their bacon here.

Grazie - I do appreciate the support - and I hope MAGIX appreciates you guys too.

Right, I've tried unchecking the legacy HEVC Decoding box, done a short test render of a tiny snippet, and it looked promising. So I'm going to render the whole thing now with that box unchecked, and once it's done I'll report back

Thanks again

bluesguitarjimi wrote on 8/14/2022, 8:50 AM

Glory be. It worked!

Thanks Jetdv - here's the solution for anyone else who needs it:

"Go to the Options - Preferences - File I/O tab. Uncheck the "legacy HEVC Decoding" box"

diverG wrote on 8/14/2022, 1:50 PM

Your media has a variable frame rate. (typical 'phone files). Most NLE's VP included do not work well with a variable frame rate. Convert it to a fixed standard rate 24,25,30,50,or 60. Handbrake (free) will do this for you.

Frame rate mode                          : Variable
Frame rate                               : 47.590 FPS
Minimum frame rate                       : 28.571 FPS
Maximum frame rate                       : 66.667 FPS