Apple Inc. - QuickTime QuickTime 7.7 (1680.34)

though I have VLC player set to ply MOV files.

QT 7.7 has been known to cause stability problems with some Vegas installations, as was first reported by Vegas Pro user Nick Hope.
Try rolling back, if 7.6.4 doesn't work, the "failsafe" fallback is 7.6.2 or 7.6
Please post your results if there is any improvement, so others can learn from your experience.
;?)

Thanks, but it did not work. I uninstalled quicktime completely and cleaned up the registry etc. I tried VMS but it needed quicktime to work with the MOV files. So, I installed 7.60. But no luck it still does the same crash as per the error report below:

Problem Description
Application Name: Vegas Movie Studio HD Platinum
Application Version: Version 10.0 (Build 179)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files (x86)\Sony\Vegas Movie Studio HD Platinum 10.0\VegasMovieStudioPE100.exe
Fault Address: 0x00001200
Fault Offset: 0x00001200

Fault Process Details
Process Path: C:\Program Files (x86)\Sony\Vegas Movie Studio HD Platinum 10.0\VegasMovieStudioPE100.exe
Process Version: Version 10.0 (Build 179)
Process Description: Vegas Movie Studio HD Platinum
Process Image Date: 2010-04-20 (Tue Apr 20) 00:20:46


I seem to be able to start a new project and then drag some MOV files to the timeline, however this is one at a time, then after a dozen or so it will crash. I noted some files that seemed to be associated with the crash each time. I started another project and that time just tried to drag the files that I thought were a problem, but they did work this time, though after a few files were moved the fourth file only showed up as audio, no video component appeared in the timeline. Yet I can play this file outside VMS and it works fine as a video. This has happened several times where a files only shows the audio, not the video.

Some strange problems ??

I have tried a lot of things, but it all boils down to the fact that VMS will cope with any number of MP4 files, but does not like the MOV files.

I uninstalled VMS, cleaned up the remnants then did a fresh install & it did not work any better.

Help - I have run out of ideas.

Sorry Ribbony but I am not going to be much help to you. I simply want to say that I import and edit MOV taken with both my Canon 7D and SX1 IS with no trouble at all and that is with a much lower spec'd machine that yours.
That said, I am using version 11 of the application so it might be worthwhile you downloading the trial of v11 and see if it makes any difference.

I tried the trial version of VMS 11. It worked fine, no glitches at all.

The issue is that I have not had the version 10 that long and do not see why I should fork out a lot of money for an upgrade when VMS 10 should cope with a format that has been around for a while.

If I use the trial to do my editing then version 10 will not open the files latter and again I am pushed into a corner to upgrade.

The question is. Can VMS 10 do the job with these MOV files ???

First of all, realize that editing support for AVCHD and its MOV clones, with their incredibly long GOP structures, and complex compression tricks, is a work in progress. Machines, software, and players are slowly catching up with a transport stream format that was optimized for hardware acquisition and presentation first, and production, last.

"The question is. Can VMS 10 do the job with these MOV files ???"
Second, development of Vegas Movie Studio 10, all versions, has stopped earlier this year. So if you come up with a tweak that helps your problem, please share it with others. VMS 10 had better AVCHD support than VMS 9, which had better support than 8, when preliminary support for the format was first introduced.

Third, Canon and Sony do not exchange technical details before a product is released. They are competitors in the digital camcorder arena. So accommodation to a particular competing acquisition technology is accomplished over a period of time, not by magic.

Fourth, it is my understanding that VMS Platinum 11 no longer depends on the 32 bit Quicktime libs for decoding. That alone could be a biggie.

Fifth, hardware and OS support will also continue to develop over time. Certainly using a Vista core duo computer with maximum 4G ram is not an optimal implementation, and should be viewed as a possible contributor to your observations. These files take some serious cpu horespower and memory to work with on a large scale, and this should be taken into consideration.

Rather than feeling pushed into a corner, realize that VMS 12 support for these files will be improved even more (when it is released), and that a $65 US upgrade to arguably the most affordable HD solution on the earth is not going to break the bank. What did you pay for your DSLR camcorder?

If a software upgrade on a core duo system does the trick for you, why is that not a cost effective solution?

No, I don't work for Sony, and I have plenty of issues with the software, yours not being one of them. I've got over 10X that invested in my Vegas Pro software, which I love almost daily, and curse sometime around most Thursdays.

Good points.

I was taken aback by the price you mentioned as when I had a pop up dialogue appear about upgrading it was for a lot lot more than that, hence my reluctance to upgrade. So, I will look into the upgrade option more.

You mentioned VMS 12. Is there a new version in the pipeline ?

You may have seen an upgrade for Vegas Pro 11, which is a lot more, and one you probably don't need at this time. Go to Purchase->Upgrades just above to see what applies to you.

WRT any VMS12 release, Sony generally doesn't tell anyone in advance, however if you can hang out until around the holidays, maybe . . .

I just tried to open my wife's video clips that she took 2 months ago with a Fuji HS20 camera. They also will not open & crash the version 10 program. They are also in MOV format but the file size is much smaller than the output from the Canon.

The HS20 has been around for quite a while, so I can see that Sony is not really being plugged in on reading other codecs. If I had know this 11 months ago when buying the program then I would have got a Corel Video package as it seems to be more flexible with different formats.

I have just emailed SONY to see what they can do about the situation !

Uhh, not sure this is a "situation."
VMS 11, a supported version, apparently works for you.

Good to see you are loyal to SONY. However I bought a product (VMS HD Platinum 10) that clearly states it works with the following formats:

Import:
AAC, AA3, AIFF, AVI, BMP, CDA, FLAC, GIF, JPEG, MP3, MPEG-1, MPEG-2, MPEG-4, OGG, OMA, PCA, PNG, QuickTime, SND, SFA, W64, WAV, WDP, WMA, WMV

It is not working with the Quicktime format from either of two separate camera brand sources.

I like to see companies back up their products with good support. I chose to buy a legitimate mainstream product because I thought it would be a versatile product that would open what were current camera output formats at the time. That has proven not to be the case.

In this sort of case Sony should be offering a fix or a discounted up grade.

After seeing that your Fuji HS20 files are H.264 MOV files, I did a H.264 search and came up with this nugget:

http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=12&MessageID=739508

In this sort of case Sony should be offering a fix or a discounted up grade.

Sony does offer fixes to current versions, when a new version is released, fixes to previous versions stop. Sony does offer "upgrade" discounts..... for 30 odd days immediately after a new version is released. V12 *could* be out soon. If you're registered, look for an email announcing the new version and discount offer - prolly sometime next month (or so).

ADDED: MediaInfo is a great program for seeing/posting the format of your video files.

Interesting reading in that thread you linked to. Some of it will take some digesting !

So does Sony tend to bring out a new version of VMS annually ? I think VMS11 came out in Sept 2012.

If the new version is out soon them one option is to use the trial VMS11 until VMS12 comes out. If it is not out within the 30 days then I will have to fudge something until it does. Cant see much point buying version 11 if it is going to be superseded soon.

I received the first offer to upgrade to VMS 11 in June 2011, so it's a bit earlier than mentioned above.
According to SCS Knowledgebase, the trial versions are now for 15 days. Haven't used a trial version for a while though, so I wouldn't know firsthand.
https://www.custcenter.com/app/answers/detail/a_id/4557/kw/4557

I did see the article you linked to that said 15 days.Searching on Sony I could not find much info, however on download.com the Sony product is listed as 30 day trail. I guess I will see in about 12 days if it still works :)

Well here is a simple solution to the current problems with VMS10. It is unorthodox but does work when nothing else did.

I tried to rename the file extensions on the MOV files. First to mp4, that did not work, but then I tried avi and I could then use VMS10 to load & edit them. By that I mean I got one of the original MOV files and just changed the .mov to .avi, that is all, no re-wrapping or re-encoding. I could even get quicktime to play the files but the only thing that will not work is that using win explorer they do not load as thumbnails.

I tried a batch conversion of about 50 files and all of them would then load in VMS10.

Interesting, is a MOV file actually an AVI file in disguise ?

So is Vegas using Quicktime to interpret the MOV files but doing it's own internal pre-rendering of avi files. By changing the extension it circumvented the use of quicktime that seems to one of the thorns in the stability of VMS10 with MOV files.

So does Sony tend to bring out a new version of VMS annually ?

Yes. They first announce them in their Newsletters. If your profile is set to receive emails, you'll find out along with the rest of us. You're welcome to read through previous newsletters here: http://www.sonycreativesoftware.com/news/newsletter. In the past new release have been announced anywhere from June to August.

Interesting, is a MOV file actually an AVI file in disguise ?

No. Using MediaInfo, which I linked earlier, will tell you which codec was used to create the file.

So is Vegas using Quicktime to interpret the MOV files but doing it's own internal pre-rendering of avi files.

Hard to say. But since you got it to work, no need to give it much thought.

I'm glad you're being productive again.

Using Mediainfo I came up with this on one of the MOV files that I have been working with:

General
Complete name : D:\Images Travel 2012\Canon 600D\C Video Khumbu\MVI_03188.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt
File size : 180 MiB
Duration : 31s 732ms
Overall bit rate : 47.7 Mbps
Encoded date : UTC 2012-03-20 10:27:23
Tagged date : UTC 2012-03-20 10:27:23

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L5.0
Format settings, CABAC : No
Format settings, ReFrames : 1 frame
Format settings, GOP : M=1, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 31s 732ms
Bit rate : 46.1 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Original height : 1 088 pixels
Display aspect ratio : 16:9
Original display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.743
Stream size : 175 MiB (97%)
Language : English
Encoded date : UTC 2012-03-20 10:27:23
Tagged date : UTC 2012-03-20 10:27:23
Color primaries : BT.709-5, BT.1361, IEC 61966-2-4, SMPTE RP177
Transfer characteristics : BT.709-5, BT.1361
Matrix coefficients : BT.601-6 525, BT.1358 525, BT.1700 NTSC, SMPTE 170M

Audio
ID : 2
Format : PCM
Format settings, Endianness : Little
Format settings, Sign : Signed
Codec ID : sowt
Duration : 31s 732ms
Bit rate mode : Constant
Bit rate : 1 536 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Stream size : 5.81 MiB (3%)
Language : English
Encoded date : UTC 2012-03-20 10:27:23
Tagged date : UTC 2012-03-20 10:27:23

This has become very strange.
You changed the extension to .avi and it opened?
In order for that to even have a chance at working, you need to have a vfw h.264 codec installed.
Where did you get it? When was it installed? What was its name?
Vegas does not supply this, nor does Windows.
Did you at some point install a "codec pack" that you have not told us about?
;?)

Where are the codec's located, perhaps I can copy the list on to here. The computer has a lot of programs on it so I could only guess that it came from somewhere else. VLC player (plays anything and everything), some file converters, Canon MOV encoder and decoder that install with the Canon applications, Samsung applications, and probably a lot more. I found in the start menu>programs something called "K-Lite" Codec pack. I have no idea where that came from !

The short of it is that changing the file extension works. Might not be the ideal way to go about it, but it is easy to change the extensions with a batch rename untility that I have, VMS10 is back in action.

The thumbnail images in Win Explorer do not load for the avi files, but they do show up in the project media in VMS10.

I saved one project in the highest quality format I could find and it saved OK. That has generated some questions about the best format to save such projects in but that is another question for another thread.