Comments

vkmast wrote on 1/14/2018, 7:02 PM

It should not take long, a few hours maybe but not days. Pls read this.

jason-rearick wrote on 1/14/2018, 7:13 PM

VKmast, Thanks, I have checked junk/spam folder.  It has been almost two hours, I am used to getting emails back pretty quick like this.  If I don't get anything by morning, I will call and make sure my email address was correctly entered. 

EricLNZ wrote on 1/14/2018, 7:31 PM

Mine have always arrived immediately.

You could try logging in to your Magix account here. That should tell you whether your email is correct and if so you can find your serial numbers hopefully.

jason-rearick wrote on 1/14/2018, 7:52 PM

Thanks EricLNZ, I just did that and it has all my reg codes listed there. Activation worked. Don't know why I never got an email.

Thanks!!

 

vkmast wrote on 1/15/2018, 4:06 AM

Excellent, EricLNZ. Even worth FAQging this as 3.b (e.g.)?

(Pending this: does @jason-rearick see NewBlueFX Platinum Complete or other 3rd-party extras that may have been included in the offer listed as well?)

EricLNZ wrote on 1/15/2018, 4:33 AM

FAQ - not sure how to go about this. Presumably Nick needs to add it to his post.

I purchased Platinum MS14 not Suite but I suspect when Jason goes to his account and Products the download will give the DLM file which will list all his programmes. But I'm not sure as my MS13 suite doesn't give a DLM just an exe file.

EricLNZ wrote on 1/15/2018, 4:44 AM

Update: I've just run the DLM that comes with MS14 Platinum and it includes the NewBue Transitions that came with that so I'm hopeful Jason will have got all his items without the missing email.

vkmast wrote on 1/15/2018, 5:02 AM

I'm sure he will get his items downloaded. I'm just wondering about the 3rd-party codes.

EricLNZ wrote on 1/15/2018, 5:09 AM

I'm just wondering about the 3rd-party codes.

Good point.