I have no idea how I'm supposed to end my VEGAS Pro 365 subscription

Noah-Wycoff wrote on 7/4/2021, 8:03 PM

I started a subscription to VEGAS Pro 365 but then wanted to end it, I read that I had to email Magix and just send my customer number and it'd be cancelled. I did that and got a reply from a bot giving me a support ticket but I have no idea what this does. They also said that customer service will be with me soon but its been almost 3 days so I don't know when that will happen. Is there something I'm doing wrong or should I just be waiting for customer service.

Comments

vkmast wrote on 7/5/2021, 3:06 AM

The purchasing details incl. subscription cancellation terms are quoted in this comment

https://www.vegascreativesoftware.info/us/forum/vegas-pro-365--124877/#ca777081

@Noah-Wycoff

Did you email infoservice@magix.net ?

Noah-Wycoff wrote on 7/5/2021, 3:28 AM

@vkmast I have emailed infoservice@magix.net but all I get is a response saying they have received my request and customer service will be with me soon but it has been multiple days since then so I don't know if im just supposed to be waiting or something has gone wrong

vkmast wrote on 7/5/2021, 3:55 AM

Try contacting again, if you don't hear anything soon.