I Need Help Canceling My Subscription

Jack-Matthews wrote on 7/18/2022, 11:08 PM

I bought a vegas pro monthly subscription back in March and I forgot to pay it last month so it says the contract is locked in the service center. I bought a new subscription and want to cancel my old one without also canceling my new one. I emailed infoservive@magix.net with the serial numbers, contract number and order number of my previous subscription and said I would like to cancel it. I wanted to know if there's anything else I need to do, or if they'll also cancel my new subscription?

Comments

vkmast wrote on 7/20/2022, 4:18 AM

I think you've done what's needed by contacting infoservice@magix.net. You may need to wait for a while to see what happens. Contact infoservice@magix.net again if necessary.

See also https://www.vegascreativesoftware.com/int/terms-and-conditions/ II. Special provisions
for software subscriptions

@Jack-Matthews