Is this true?

Chuzz wrote on 6/29/2017, 8:22 PM

From Magix support

Thank you for your message.
I believe that mp4 is not supported by Vegas Pro 14 for neither import nor export.
--
Best regards,
'Name Withheld'

MAGIX Software GmbH
Postfach 200914
01194 Dresden - Germany

WTF ? I just rendered MP4 1080 /5.1, Oddly I couldn't do this last time I tried but now , some new rendering pop up appear with a new dark UI and the file rendered.... what's happening? 😅

Comments

Marco. wrote on 6/30/2017, 1:06 AM

Vegas Pro 14 inputs and outputs several choices of MP4 wrapped video. For MP4 output use either MainConcept AVC, Sony AVC or XDCAM EX.

Chuzz wrote on 6/30/2017, 2:27 AM

I guess this was , pretty much, well half really , rhetorical. This is magix support telling me that Vegas does not even render mp4... well this is just a bizarre statement. I thought it was worth sharing.

vkmast wrote on 6/30/2017, 3:10 AM

Just goes to show that you don't need to always believe what a support person believes.

EricLNZ wrote on 6/30/2017, 3:13 AM

Just goes to show that you don't need to always believe what a support person believes.

But how could they get it so wrong? It doesn't give one much confidence in support. Obviously some training needed.

VEGAS_EricD wrote on 6/30/2017, 9:15 AM

@Chuzz What is the ticket number for the ticket you received this response on?

In Vegas Pro 14, mp4 is supported for both import and rendering.

http://www.vegascreativesoftware.com/us/vegas-pro/specifications/#productMenu

Chuzz wrote on 7/1/2017, 12:15 AM

Hi Eric , here's the ticket. [Ticket#2017062617001547].

I could always render mp4 in V14 but not 4k with surround. Is that possible?

Caveat, I withheld the support name for the public post ... just so that's clear. I'm not out to publicly humiliate anybody.