System:
Movie Studio Platinum 12, build 896, 64 bit
OS: Windows 7, 64 bit. Lotsa memory, lotsa hard drive space, etc
Quicktime version: 7.7.3 (1680.64), Pro version
Movie files: iPhone4's MOV files, about 32 of them on the timeline
Problem: at random times, the video (either preview or render to disk) turns black. It sometimes works at first, then goes blaclk later, and sometimes is immediately black as soon as you click anywhere on the timeline.
I've tried changing the .MOV files' extensions to .MP4, and while it works "better", it's not a flawless solution.
I'm NOT willing to backdate my machine to Quicktime 7.anything. I paid for a video editor, and I expect Sony Vegas Team's quality control to give a s*** enough that they'd see to it that .MOV files actually work. I don't expect one of the most common formats out there to render black to my screen.
So I guess what I'm asking for is some kind of explanation from Sony:
1. What versions of Quicktime do you consider "stable"? I'm wanting this answer from Sony, not a forum member who isn't Sony. Too many variables there.
2. Is there anything I can do in my registry to force Quicktime to "do something else", like "not use a GPU-based decompression?" The fact that the blackness is random seems to imply either Sony or QT is sensing a failure and just providing black.
3. IS it QT or Vegas that is drawing black when it senses an error? I'm almost thinking it's Vegas seeing a non-frame come back, it draws black.
4. How can I tell what codec is really being invoked by Quicktime if it's in a MOV format? Are MOV files when present inside Vegas always rendered completely by QT, or does QT invoke "whatever decompressor/codec is on my system"? In other words, can random (DirectShow?) (AVI?) codecs on my system cause QT's decoding of MOV files to fail? Or is it monolithic?
5. If I rename the MOV file to MP4, I've heard tell that Vegas handles this file "directly", and doesn't go through QT. If it handles it "directly", what codecs does it use? Is Vegas' codec stack for MP4 files monolithic, or does it too depend on whatever codecs I have on my system?
I work at Microsoft, in the Video Editing and SDK department. I'd love to talk directly to one of Sony's engineers on this problem, it's making Windows look really bad.
Movie Studio Platinum 12, build 896, 64 bit
OS: Windows 7, 64 bit. Lotsa memory, lotsa hard drive space, etc
Quicktime version: 7.7.3 (1680.64), Pro version
Movie files: iPhone4's MOV files, about 32 of them on the timeline
Problem: at random times, the video (either preview or render to disk) turns black. It sometimes works at first, then goes blaclk later, and sometimes is immediately black as soon as you click anywhere on the timeline.
I've tried changing the .MOV files' extensions to .MP4, and while it works "better", it's not a flawless solution.
I'm NOT willing to backdate my machine to Quicktime 7.anything. I paid for a video editor, and I expect Sony Vegas Team's quality control to give a s*** enough that they'd see to it that .MOV files actually work. I don't expect one of the most common formats out there to render black to my screen.
So I guess what I'm asking for is some kind of explanation from Sony:
1. What versions of Quicktime do you consider "stable"? I'm wanting this answer from Sony, not a forum member who isn't Sony. Too many variables there.
2. Is there anything I can do in my registry to force Quicktime to "do something else", like "not use a GPU-based decompression?" The fact that the blackness is random seems to imply either Sony or QT is sensing a failure and just providing black.
3. IS it QT or Vegas that is drawing black when it senses an error? I'm almost thinking it's Vegas seeing a non-frame come back, it draws black.
4. How can I tell what codec is really being invoked by Quicktime if it's in a MOV format? Are MOV files when present inside Vegas always rendered completely by QT, or does QT invoke "whatever decompressor/codec is on my system"? In other words, can random (DirectShow?) (AVI?) codecs on my system cause QT's decoding of MOV files to fail? Or is it monolithic?
5. If I rename the MOV file to MP4, I've heard tell that Vegas handles this file "directly", and doesn't go through QT. If it handles it "directly", what codecs does it use? Is Vegas' codec stack for MP4 files monolithic, or does it too depend on whatever codecs I have on my system?
I work at Microsoft, in the Video Editing and SDK department. I'd love to talk directly to one of Sony's engineers on this problem, it's making Windows look really bad.