Movie Studio 12 Platinum problems, please help

sc6jd02 wrote on 7/13/2017, 9:41 AM

Hello all
I bought Sony Movie Studio 12 Platinum Suite a while ago when I obtained my present Windows 7 Pro 64-bit setup. It worked fine, but for various reasons I uninstalled it a few months ago. I have now discovered that I need to reinstall. 
DVD Architect 5.0 and Sound Forge Audio Studio 10 both install and work ok. Movie Studio 12, however, seems to install ok, but the problems occur when I try to run it.
Opening the program leads to the usual dialog to select New Project, Show Me How Tutorials, or Start Using Movie Studio.
If I select New Project, I am greeted with the usual New Project dialog, but when I press OK I get a dialog stating
Warning: An error occurred while creating a new project. A device does not exist. Clicking on Details shows
The playback device does not support the current output format. The playback device does not exist. 
Dismissing this dialog immediately shows another one stating
Warning: An error occurred during the current operation. A device does not exist. 
Clicking Details in this case leads to
The playback device does not support the current output format. The playback device does not exist repeated 3 times. 
Dismissing this dialog immediately leads to the same dialog with the warning repeated 8 times.
If I open a media file, eg mp4, it opens and is placed on the timeline. If, however, I try to play the file I receive a dialog stating.
An error occurred while starting playback. The request is not enabled for this device.
I installed with anti-virus etc shut down and under an administrator account. 
I have tried running as administrator with Vista compatibility I have uninstalled and reinstalled 3 or 4 times, but nothing makes any difference.
I know that Movie Studio has been taken over by Magix, but their site only seems to offer help for Movie Studio 13 and above.
Can anyone please advise ?
 

Packard Bell iXtreme X6620 UK
Intel Core 2 Quad Q8300 @ 2.5GHz
6 GBytes DDR2 RAM
NVIDIA GeForce GTX 750 Ti, 2Gb RAM
Windows 7 Pro, 64-bit
MoBo Packard Bell EG43M
Direct X 11
 

Comments

vkmast wrote on 7/13/2017, 10:29 AM

As reinstalling does not clear all your old settings, you might at least try resetting.

sc6jd02 wrote on 7/13/2017, 11:23 AM

Thanks for the reply. I reset as you suggested, but I am afraid it made no difference, still the same errors whatever I try to do.

Cornico wrote on 7/13/2017, 4:02 PM

Which build is installed, the latest 1184?
What happens if you don't use the wizzard to start a new project, but right away with the New button on the toolbar (Ctrl-Shift-N) or Project/New (Ctrl-N).
Can you give us a screenshot of Options/Preferences/Video?

sc6jd02 wrote on 7/14/2017, 7:27 AM

Thanks for the reply. The build was 869. I have now upgraded to build 1184 and it again made no difference, the same errors whatever I try

I have sent the Options/Preferences/Video as requested.

 

Cornico wrote on 7/14/2017, 9:14 AM

Try for GPU acceleration of video processing the setting "off".

sc6jd02 wrote on 7/14/2017, 11:24 AM

I tried that and it made no difference, as soon as I set it to Off I received the error message. Same errors again whatever I tried to do.

Markk655 wrote on 7/14/2017, 7:31 PM

In Options>Preferences>audio device, what is listed for your audio device? What other options do you have? Can you try changing it? Do you get the same error? Try each of the options. If you still get the same error, move onto the next suggestion.

Same question for the the preview device (in preferences). Can you change it to and fix the issue? Also, what driver do you have for you NVidia GPU?

sc6jd02 wrote on 7/15/2017, 7:49 AM

Thanks again for the reply.

Audio devices listed:

Microsoft Sound Mapper - Selected

Direct Sound Surround Mapper

Windows Classic Wave Driver

If I change to either of the second two devices, all of the problems seem to go away and everything appears to work ok. Change back to Microsoft Sound Mapper - problems reappear.

It would appear at the moment that the audio device was the problem.

Thanks for the help in sorting this out.

 

Markk655 wrote on 7/15/2017, 8:56 PM

Glad to hear that! It sounds as if the Sound Mapper driver may be corrupted.