New Install Movie Studio 17 Not Working - Where is support contact?

William-Kelly wrote on 9/27/2020, 1:28 PM

I just purchased Movie Studio 17 Platinum. After what seemed like a successful install, I tried to open the program and it crashed. I tried again. Crashed. Rebooted. Tried again. Crashed, crashed, crashed. I'm running a stock, updated Win 10 64-bit PC with 32GB RAM that I run a Pro Tools studio with. No issues with the PC. So no worried, I'll contact support. But I can't find a way to contact support. All I see is FAQs. So here's my FAQ: How do I contact support? Any help? THANKS!

Comments

vkmast wrote on 9/27/2020, 1:43 PM

Clicking Support New above your post gives you this possibility: Ask Support > Find a solution > https://www.vegascreativesoftware.info/us/support/interview/ > Technical problems > VEGAS Movie Studio > Search for other solutions > (describe the issue and click) Find a solution > Send a support request.

That's how it is for now.

William-Kelly wrote on 9/27/2020, 2:10 PM

Thanks, I'll give a shot!