PC restart under rendering

Former user wrote on 1/22/2023, 6:44 AM

Hi! Yesterday I rendered a video and suddenly under rendering the my laptop restarted automatically. I tried to do it with different render qualities, but happened the same. I didn’t have problem before. I have got Lenovo G45-50 laptop.
What should I do?
Thanks for helping!

Comments

VEGASDerek wrote on 1/22/2023, 8:10 AM

You are missing vital details here...version of the application, specifics on the hardware you are using, details on the media in your project and what type of file you are trying to render. However, the machine restarting often is the result of a hardware failure or the system overheating.

fr0sty wrote on 1/22/2023, 9:40 AM

As Derek mentioned, I'd fire up a hardware monitor to see how your system temperatures are doing during rendering, if they're getting high, you have a fan failure, or dust clogging your CPU/GPU cooling systems. RAM issues can also cause these sorts of reboots.

If by chance it is VEGAS causing the issue, we need:

1. Your hardware configuration (CPU, GPU, windows version, amount of RAM)

2. A mediainfo report on the media you are using. Mediainfo is a free app you can download that generates reports on your media files that tell us exactly what kind of files they are.

3. Your project and render settings.

That will get us started tracking down the issue.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

fr0sty wrote on 1/22/2023, 1:46 PM

One glaring error I'm noticing right off the start...

You only have 6GB of RAM, which is below the recommended spec for running VEGAS, and you have told VEGAS to use over 5GB of that RAM for dynamic RAM preview, which leaves very little RAM for VEGAS to do anything else other than that with. You shouldn't adjust that setting if you do not know what it does. Set it back to 200mb.

fr0sty wrote on 1/22/2023, 1:48 PM

Next up, you're using 32 bit mode, and again probably don't understand why (It does nothing for you if you are using 8 bit media, which you are). Set that back to 8 bit. 32 bit requires a lot more processing power to process, and you only see any benefit if using 10+ bit media, which the vast majority of us do not unless you are using professional grade cameras and have them set to record in 10 bit or higher. Your system already is underpowered for running VEGAS in 8 bit mode, so it's no wonder it's crashing in 32 bit mode.

Last changed by fr0sty on 1/22/2023, 1:49 PM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

fr0sty wrote on 1/22/2023, 1:50 PM

You also want your render settings to match your project settings... your project settings are 1080p, but you are rendering at 720p. Try setting your project to match the resolution and frame rate that you want to render at.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

fr0sty wrote on 1/22/2023, 1:53 PM

Looking at your hardware specs, your entire system is well below VEGAS' recommended specs. That is likely the cause of your issue, but try the above suggestions first to see if it helps.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

VEGASDerek wrote on 1/22/2023, 2:20 PM

@Former user please contact customer support and provide them with you serial number so they can assist you.

Former user wrote on 1/22/2023, 3:07 PM

@fr0sty I want to render from 1080p to 720p, because 1080p rendering takes too much time.

fr0sty wrote on 1/22/2023, 5:39 PM

Still set your project to 720p. You should update to the latest build of VEGAS Pro 17, see if that helps.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Former user wrote on 1/23/2023, 10:15 AM

I have not tried the rendering with these options yet, but you mentioned that this VEGAS program needs more RAM.

So I installed an older video editing program:

Sony Vegas Pro 11.0.701 64 bit

But every rendering was unsuccessful.

What do you suggest, what program should I use for this laptop?

vkmast wrote on 1/23/2023, 11:02 AM

@Former user where were you able to get a license for Sony Vegas Pro 11 you installed? Or for VEGAS Pro 17? Both are old versions not available from the manufacturers any more.

Former user wrote on 1/23/2023, 11:28 AM

On a torrent site. There were cracks and patches.

My laptop is quite old, so I can't use new video editors. I had to search old ones...

vkmast wrote on 1/23/2023, 11:38 AM

Unfortunately, this forum can provide support only for legally licensed versions of Vegas.