So I have just finished my 30 day free trial of movie studio 13, good product and I liked using it. So I thought okay lets buy it, so I did. After purchasing it I un-installed the old version and re-downloaded the one that was sent in the purcahse e-mail. I opened the program and this dialog box opens up - http://puu.sh/siXDZ/d694080b4c.jpg
So I enter my serial number that was sent in the e-mail and click on submit, and this box opens - http://puu.sh/siXGU/327af95956.png
I click on the OK button, and the same dialog box from before re-opens - http://puu.sh/siXIB/3bf38239f7.png
I have rang 3 people on the phone but they seemed un-interested and to be quite frank useless at resloving the situation. Any suggestions on what to do?