Random pop-up for activation, but invaid serial? It worked yesterday?

nforsyth wrote on 9/28/2023, 8:28 AM

Purchased Vegas Pro 20.0 in August. Been using it with great success since. Came into my office today and tried to launch the program and the activation popup launched. I verified my serial number and it came back as unable to activate "serial number invalid or related to another product..." Checked on the other PC we have the same version/serial number of Vegas installed on and received the same error. This is totally out of the blue as it worked earlier this week. Not sure what to do. I "contacted" support but was greeted with an flabbergasting 2-4 day wait before a response. Not sure how to move forward with business with our software down and such a long wait time for support. We rely on Vegas daily and have deadlines on projects 95% built in the software. Any help would be HUGELY helpful!!! Thank you in advance.

Comments

Dexcon wrote on 9/28/2023, 11:42 AM

1. First thing to look at is to double-check the serial number by going to My Products on your MAGIX My Account where you'll find your Vegas Pro serial number as well as the number of current activations (there should be two activations).

2. When re-activating Vegas Pro, make sure to use the email address that was used to purchase/register Vegas Pro.

3. If the above does not help, you could de-activate one of the current activations listed under My Products and then try re-activating Vegas Pro via the installtion that has just been de-activated in My Products. Please note that de-activating via My Products can only be done once per rolling month.

nforsyth wrote on 10/2/2023, 1:27 PM

Thank you so much for your response! I would love to deactivate, however it is showing no purchased products in my account. I have been digging around for over an hour trying to find something....and nothing. I have no idea what is going on. It has been more than 4 days since I reached out to MAGIX and I have not heard from their team. I just reached out again after discovering the lack of software linked to my account. I have the all the documentation of our purchase, but are now unable to use the software. Any help as to what to do for the next step would be a HUGE help! Thank you.

vkmast wrote on 10/2/2023, 1:47 PM

You might try Online Live Chat (advice here) to see if they are able to help you.

https://www.vegascreativesoftware.com/us/support/

@nforsyth

mark-y wrote on 10/2/2023, 2:14 PM

Sounds lik you may have been using the software in trial mode.

nforsyth wrote on 10/3/2023, 2:34 PM

You might try Online Live Chat (advice here) to see if they are able to help you.

https://www.vegascreativesoftware.com/us/support/

@nforsyth

@vkmast, I have contacted support via email twice. I just followed your link to see about live online chat. It doesn't seem to be an option, unless I am missing something?? I would love to have a chat with a MAGIX representative on the phone or via a chat. Any support from them at this point would be huge. If anyone could share a real way to get in contact with someone, I would be very appreciative! Thank you.

vkmast wrote on 10/3/2023, 3:08 PM

@nforsyth I just saw this after clicking the link (as per the advice) I mentioned:

Please note it's not available 24/7.