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Flying-V wrote on 9/19/2023, 10:18 AM

> Bei uns kannst du die wichtigsten Herausforderungen, Themen und Trends aus dem Bereich Videobearbeitung mit anderen
> VEGAS-Profis diskutieren und vorantreiben.
> Stell dich gemeinsam mit der Community den Herausforderungen unserer Zeit:

Der Kopierschutz verhindert, dass ich heute arbeiten kann, weil die Software meint, der mir von Magix per Mail gesandte Auth-Code sei ungültig.

Meine Support Anfrage wurde mit dem Hinweis beantwortet, dass es evtl. 4 Tage dauern kann...

Welcher Profi kann bitte 4 Tage warten?

Wie erreiche ich jemanden, der mir umgehend weiter hilft?

Vielen Dank vorab für Ihre umgehende Hilfe
 

Comments

vkmast wrote on 9/19/2023, 10:30 AM

You might at least try Live Chat. Advice here: https://www.vegascreativesoftware.info/us/forum/ask-support-updated--120281/#ca860645

Seems to be online at the moment.

Flying-V wrote on 9/19/2023, 11:30 AM

Thank you very much.
How do I open a chat?
Can't find any references to a Support Chat.

 

vkmast wrote on 9/19/2023, 11:50 AM

"Go to www.vegascreativesoftware.com/us/support and use the chat widget in the lower-right-hand corner to chat directly with a support rep." (You may need to click Customer > Customer Support to see the Let's Chat widget down there.)

Flying-V wrote on 9/19/2023, 12:14 PM

Thanks! Great. Got someone on chat. But the darn thing does not activate.
The guy claimed that a new company owns the product now, and they can't do anything about it.
I am extremely 4letterworded.
I am loosing a ton of money now and can't do work I offered.
THANK YOU MAGIX! not.

EricLNZ wrote on 9/19/2023, 6:21 PM

The guy claimed that a new company owns the product now, and they can't do anything about it.

??????? What software are you having problems with?