Comments

pilsburypie wrote on 11/28/2014, 7:30 AM
Approx 1-2 months. For real!
rs170a wrote on 11/28/2014, 7:36 AM
Call Customer Support or do a live chat. I had an issue with re-installation on a new computer last week and live chat got me fixed up in under two minutes.

Mike
vkmast wrote on 11/28/2014, 7:41 AM
As Mike says, re an order your best bet might be
http://www.sonycreativesoftware.com/customerservice
"Chat With an Agent: Chat is available for general support, sales questions, and registration assistance. You can begin chatting with a customer support agent by clicking: Chat Now"
Thursday to Sunday Live Chat closed, though...
manofart wrote on 11/28/2014, 7:50 AM
I'm not from the USA. I'll try it on Monday live chat.
I hope to get someone.
thank you
JackW wrote on 11/28/2014, 2:41 PM
If live chat doesn't work for you, contact Sony again via email. I had an upgrade installation issue and emailed for help. Got a response within 12 hours and a second response and solution to the problem again within 12 hours.

I know many on the Forum have had problems with support; I've had none, at least with installation problems.

Jack
Steve Mann wrote on 11/29/2014, 9:00 PM
"I know many on the Forum have had problems with support; I've had none, at least with installation problems."

CUSTOMER support has always been fast. TECH SUPPORT may take a while.
manofart wrote on 12/1/2014, 12:49 PM
Chat works perfectly, solved the problem. Thank you all for help.